Work Environment

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The employee must occasionally lift and/or move objects of up to 25pounds.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• High school degree or equivalent required. College course work in related field preferred.
• 1-2 years sales or marketing related experience required.
• Knowledge of hotel sales and/or catering preferred.

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
• Plan and attend Pre and Post convention meetings.
• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Implement a daily, weekly, and monthly checklist for the catering department.
• Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.
• Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
• Complete post-conference reports of events for senior management and complete other reports as needed or requested.
• Attend weekly resume meetings.
• Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.

Financial Management:

• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
• Review final bill prior to presenting to client.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.

Leading with Passion:

• Utilize and collaborate with resources across different departments and corporate office.
• Lead by example and operate with integrity and respect.
• Inspire your coworkers to embrace and demonstrate Sonesta’s core values and the guest service standards.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize and organize work assignments.
• Extensive knowledge of hotel and hospitality industry.
• Delphi and Opera PMS experience a plus.
• Proficient with Microsoft Office Suite or related software.

Additional Job Information/Anticipated

Pay Range

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance (available first day of the month after hire date)
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
• Free employee parking
• Free employee shift meal
• $60 shoes for crew
• Fun, inclusive environment
• Sonesta Hotel Discounts (over 1,200 world-wide)
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.