Job Description Summary

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Key Job Functions
  • Professionally and efficiently handle multiple incoming phone calls and inquiries
  • Prioritize numerous projects and tasks on a daily basis
  • Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls
  • Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes and Diagrams as merged from computer operating system DELPHI
  • Generate complete and correct daily event schedules and reader boards
  • Prepare and stay on top of weekly reports and distribution
  • Build social and/or corporate room blocks in Delphi, and manage small group room blocks as needed
  • Develop creative attractive menu presentations for potential clients
  • Maintain knowledge of all hotel services and features and hours of operation
  • Organize and keep filing system of past groups
  • Assist the Director of Sales/ Director of Sales & Marketing & Director of Catering/Convention Services with correspondence, tasks, and projects as needed
  • Keep Managers informed of client concerns that need to be addressed
  • Provide support to service events in conjunction with the Catering Director/CS and Catering Manager.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone

• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Excellent reading, writing and oral proficiency in the English Language
• Strong verbal communication skills
• Excellent time management skills & ability to multi-task
• Working knowledge of Microsoft Word, Publisher and Excel computer programs
• Ability to be fully versed in all banquet space, facilities & capabilities of competitive set
• Ability to learn computer programs for booking catering groups, checking availability, creating banquet event orders, printing rooming lists and group pickup reports
• Ability to handle special projects in addition to daily tasks
• Ability to keep all supplies up to date and ordered.
• Ability to respond to walk in inquiries
• Ability to learn and manage eLead projects and software as established by Sonesta Corporation
• Ability to work independently and complete assigned tasks
• Ability to assist guests in the absence of the manager

Education and/or Experience

Prior experience in an office coordinator/assistant role or hotel experience; college degree a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.