Company Description

Do you have a passion for process, love working with customers, and an interest in customer service and facilities management? If so, we want you to join our team!

Job Description

Sodexo are seeking a suitably qualified Customer Service Representative to work the night shift with our Command Centre based at our Regional Support Centre based in Balcatta, Perth. This role is permanent-part time, working in swings of 4 nights on - 4 nights off, including public holidays as required. The night shift starts at 9pm and finishes at 5am. 

Qualifications

You will have experience working in customer service teams, ideally in a high-volume inbound contact centre environment. Demonstrated passion for excellence with respect to treating and caring for customers with a highly developed sense of integrity and commitment to customer satisfaction. 

A successful candidate will be able to demonstrate:

• Excellent verbal & written communication skills and a high level of attention to detail
• Experience with the Microsoft Suite of Apps (Word, Excel, etc.)
• Management of multiple software systems simultaneously
• Adherence to strict processes 
• Ability to work autonomously and problem-solve

Experience working overnight is not required but is favourable given the nature of the role. 
We are seeking someone with a positive attitude and motivation to be part of a great team spirit!

Additional Information

What about training?
Prior to starting in the night shift, you will complete an 8 x week training period with the team at our office in Balcatta. The training will be Monday to Friday, 0800 to 1400. 

Why choose Sodexo?
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

 At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

How to apply?
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.
One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.

Submit your application today and become part of the Sodexo family!