We are rapidly growing and looking to add an Account Manager to our team! As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their satisfaction with our services. You will serve as the main point of contact for clients and collaborate closely with our internal teams to deliver exceptional social media, SEO, content creation, and paid ads solutions. The ideal candidate will have a deep understanding of digital marketing strategies, excellent communication skills, and a proven track record in managing client accounts successfully.

Responsibilities

• Ability to communicate directly with clients via email, phone, and other communication methods in a timely manner.
• Act as the primary point of contact for assigned client accounts, addressing their inquiries, concerns, and requests promptly and professionally.
• Conduct regular meetings and communications with clients to provide updates on project progress, performance reports, and recommendations for improvement.
• Develop and maintain strong relationships with clients, understanding their business goals and objectives.
• Manage multiple client accounts simultaneously, ensuring that all projects are delivered on time, within budget, and meet or exceed client expectations.
• Identify opportunities for account growth and upselling additional services to clients.
• Prepare accurate and comprehensive reports for clients and internal team members, highlighting campaign performance, achievements, and areas of improvement.
• Collaborate with our internal team members, including social media specialists, SEO specialist, and web designers, to develop effective strategies and plans for client campaigns.
• Experience with task management systems such as Notion, Asana, etc.
• Monitor and analyze key metrics and performance indicators for client campaigns, providing data-driven insights and recommendations for optimization.
• Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies to ensure that our clients receive cutting-edge solutions.

Qualifications

• Proven track record of account management success (2 years)
• Strong attention to detail and ability to analyze data
• Milwaukee, WI: Must be able to work in-person weekly
• Bachelor's degree or equivalent experience in account management

Benefits

• Medical insurance offered
• 401(k) retirement plans & company match offered
• Unlimited PTO
• Profit sharing
• And more!

For more information about this role, visit our website: https://socialsurgemarketing.com/digital-marketing-careers/account-manager/

Disclaimer: SocialSurge Marketing is proud to be an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Yearly bonus

Travel requirement:

• No travel

Ability to Relocate:

• Milwaukee, WI 53202: Relocate before starting work (Required)

Work Location: Hybrid remote in Milwaukee, WI 53202