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The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
* Ensures that guests and members are warmly greeted and promptly assisted
* Ensures incoming calls are answered in a professional and efficient manner
* Ensures proper member check-in procedures are followed
* Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
* Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
* Immediately reports or escalates to management any unsafe conditions or emergency situations
Club Operations and Administration
* Keeps front desk and lobby neat and clean at all times
* Monitors retail goals and ensures club is on track to meet and exceed assigned goals
* Calls all past due members with Front Desk Representatives regarding late dues and down payments
* Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
* Must be energetic and possess a very friendly, outgoing personality and positive attitude
* Possess strong interpersonal and communication skills, including telephone etiquette
* Possess a strong customer service focus, diplomacy and professionalism
* Understands and follows oral and written instructions.
* Able to multi-task and perform tasks with accuracy and attention to detail
Minimum certifications/educational level:
* High school diploma or GED required
* Current CPR/AED certification
Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.
UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.
UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
Full Time
$30k-44k (estimate)
05/06/2024
05/19/2024
ufcgym.com
NEWPORT BEACH, CA
200 - 500
2021
Product/Brand/Service
ADAM SEDLACK
$200M - $500M
Sports & Recreation
UFC Gym is a fitness center that offers physical training classes for individuals and groups.
The following is the career advancement route for Front Desk Attendant positions, which can be used as a reference in future career path planning. As a Front Desk Attendant, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Attendant. You can explore the career advancement for a Front Desk Attendant below and select your interested title to get hiring information.
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Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras.
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Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
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Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel.
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While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
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For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.
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There are many benefits of a front desk receptionist job.
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Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
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Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
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Proven experience as front desk representative, agent or relevant position.
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