Careers with MedExpress. At MedExpress, part of the Optum family of businesses, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8:00 a.m. – 8:00 p.m. with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. Join us and start doing your life’s best work.(sm) 

As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! 

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Pittsburgh, PA, though you may also operate in other local work sites on an as needed basis. 

Specialty: MedExpress Urgent Care 

Location: 1984 Greentree Rd Pittsburgh, PA 15220 and 5944 Steubenville Pike Robinson Township, PA 15136

Status: Part-Time

Schedule: Will be working 1 – 2 x 12-hour shifts (8:00 a.m. – 8:00 p.m.) per week. Will be working 1 – 2 x 12-hour shifts across both locations (sites are approximately 6 miles apart). Hours may include rotating weekends/holidays and may vary with patient volume and business need.

**Additional shifts and/or Per Diem may be available**

Primary Responsibilities for our Front Office Assistants include:

• Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
• Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
• Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
• Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
• Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. In addition, you may receive:

• Hourly rate incentives (Flex Pay, Standby Pay)
• Paid Time Off which you start to accrue with your first pay period
• Career development and training for other roles you may be interested in
• Medical Plan options, Dental, Vision, Life & AD&D Insurance
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1 year(s) of customer service experience OR experience in a medical office setting
• Basic level proficiency with computer software and the ability to learn electronic medical records
• Ability to travel between two sites as needed (sites are approximately 6 miles apart) 

Preferred Qualifications:

• Understanding of occupational medicine and/or urgent care 
• Experience collecting health insurance information and/or processing patient payments
• Experience with patient registration
• 6 months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

#RPO, #RED