90 front desk attendant Jobs in pittsburgh, pa
Rivers Casino is Hiring a Front Desk Representative Near Pittsburgh, PA
The Front Desk Representative is responsible for registration and check-out, assisting in reservation operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of personal experiences, and develop relationships with guests that will compel them to return.
Responsibilities:
- Greet guests warmly and provide a sincere welcome, ensuring positive and clear communication.
- Engage with guests throughout their stay to ensure they feel valued and appreciated.
- Review arrivals and block rooms based on VIPS, repeat guests, packages, and special requests.
- Monitor room availability and manage the registration process, including key coding and promotion of marketing programs.
- Verify and process credit card transactions, handle cash, make change, and balance assigned banks.
- Close guest accounts at check-out, ensuring satisfaction
- Answer phones with positive communication, input messages, retrieve mail and packages, and relay information to guests.
- Stay informed about rates, packages, promotions, in-house groups, closed-out dates, and local attractions.
- Maintain up-to-date knowledge of property amenities, special events, and local area attractions.
- Act as a PBX/Reservations Representative, utilizing the switchboard phone system.
- Deliver guest items as needed and communicate with other departments via telephone or radio.
- Inform management of any suspicious activity and adhere to hotel emergency procedures.
- High school diploma or equivalent.
- Previous experience in a hotel or related field preferred.
- Positive and upbeat personality with a commitment to delivering outstanding customer service.
- Strong multitasking, detail-oriented, and problem-solving skills.
- Ability to remain professional and handle stress in a high-pressure, fast-paced environment.
- Ability to communicate in English verbally and in written format with Team members and guests
- Ability to learn and retain knowledge of phone reservation systems.
- Successful completion of the pre-employment process.
- Flexibility to work flexible shifts, including weekends, holidays, and special events/promotions.
- Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.
- Prolonged periods of standing
- Bending, stretching, twisting, reaching, push/pull up to 25 pounds frequently
Job Summary
Full Time
$27k-36k (estimate)
06/02/2024
06/15/2024
riverscasino.com
DES PLAINES, IL
500 - 1,000
2016
COREY WISE
<$5M
Related Companies
About Rivers Casino
Upstate New York's Ultimate Gaming & Entertainment Destination. Slots, Table Games, Rivers Sportsbook, Dining, Entertainment, The Landing Hotel & more! Must be 21+. Gambling Problem? Call 877-8-HOPENY or text HOPENY (467369)
The following is the career advancement route for Front Desk Representative positions, which can be used as a reference in future career path planning. As a Front Desk Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative. You can explore the career advancement for a Front Desk Representative below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/10/2022: Springfield, MA
Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.
03/23/2022: Laramie, WY
May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.
02/20/2022: Oklahoma City, OK
Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.
01/23/2022: Charlotte, NC
Coordinated and organized front desk operations to ensure excellent guest service.
03/04/2022: Muskegon, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Representative jobs
Requires a minimum of High School Diploma or GED.
02/24/2022: Bloomington, IN
1+ years of experience as Front Desk Representative or similar role.
02/01/2022: Florence, SC
Proven experience as front desk representative, agent or relevant position.
02/28/2022: Queens Village, NY
Use front desk skills to complete their job efficiently.
03/10/2022: Baton Rouge, LA
With experience in customer service.
02/13/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Front Desk Representative.
