Description

Pay: Hourly Rate Gratuity

Reports To: General Manager

Objective: Organize, prepare, package, deliver, set up, and serve Smokey Bones catering for an individual restaurant. Conduct catering sales activities, including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant.

Operational Execution:

• Organize and plan daily catering orders
• Produce food for Catering orders. May require actual preparation of food items and partnering with team members and managers to ensure food is prepared timely and correctly.
• Transport & set up Catering orders for clients as needed
• Effectively route drivers for delivery orders in assigned restaurants as needed
• Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed
• Maintain delivery equipment/make recommendations to General Manager for repairs/replacements.

Sales Building: 

• Make daily follow-up calls on all orders to thank the guest for choosing Smokey Bones, make sure everything went well, and ask if we can serve them again.
• Canvass for new business in trade area to generate catering sales
• Contact new and lapsed catering customers via phone or email to solicit new catering orders
• Utilize local store marketing tactics to increase awareness of the catering program
• Attend all large and full-service orders for the restaurant
• Attend appropriate trade area community events to increase awareness of the catering program
• Partner with the restaurant's Catering Sales Manager to follow up on "warm leads" in the trade area
• Track catering sales leads in the CRM database

Essential Behaviors: 

• Utilizes tools and resources to execute all components of their job effectively.
• Communicate regularly with field partners, Managers, and DO regarding staffing, preparation for large orders, and any other items they should be aware of.
• Is a highly motivated self-starter.
• Takes direction and works independently.
• Works overtime as determined necessary by the GM or DO.
• Performs other duties as required and assigned.

Competencies:

• Accountability.
• Business Acumen.
• Detail Oriented.
• Effective Communication, verbal and written.
• Execution Excellence and Reliability.
• Problem-Solving.
• Relationship Building.
• Strong Work Ethic.
• Teamwork & Collaboration.

Education and Experience:

• High School Diploma or equivalent work experience.
• 1 years of restaurant experience and/or food delivery experience.
• 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets.
• Learned computer functions related to order placing & viewing platforms and customer database information entry.

Requirements

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle or feel objects and tools; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds.

Transportation Requirements:

The position requires that the team member have and maintain a vehicle in good working order. They must also possess a current valid state-issued driver’s license, and a comprehensive vehicle insurance policy is also required. Proof of insurance and license is required. Mileage reimbursement will be provided.