26 Client Support Specialist Jobs in Scottsdale, AZ
SmartRent is Hiring a Client Support Specialist Near Scottsdale, AZ
Job Description
Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500™ list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year® 2023 —and we're just getting started.
Job Description
SmartRent is looking for Client Support Specialists to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You'll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.
We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.
Responsibilities
- Answering calls from our customers and identifying initial issues.
- Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
- Identifying and tasking issues which require involvement from our Engineering team.
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
Required Qualifications
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
- Excellent written and verbal communication skills.
- An excellent work ethic and attention to detail.
- Willingness to work specific hours to provide time-based coverage to our customers; including morning and evenings Monday-Friday.
Preferred Qualifications
- Prior experience taking calls directly from customers in a technical support capacity.
- Experience with support ticket systems (we use Zendesk).
- Knowledge of Enterprise Hardware/Software or SaaS Solutions.
- Knowledge of Smart home devices and how to troubleshoot them.
- Bilingual (Spanish) is a big plus.
NOTE: Must be willing to work in our Scottsdale, AZ headquarters. We have a hybrid work environment and expect our team members to be in-office Monday-Thursday (4 days a week) with Friday being remote. Office hours can be between 6:00am-6:00pm MST.
#LI-Hybrid#LI-AV1For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:
- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other's perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry
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Job Summary
Full Time
$50k-65k (estimate)
06/03/2024
06/22/2024
smartrent.com
SCOTTSDALE, AZ
50 - 100
2017
LUCAS M HALDEMAN
<$5M
IT Outsourcing & Consulting
Related Companies
About SmartRent
SmartRent is bringing smart home automation to property managers and renters. Whether you develop, own or manage multifamily communities, our platform enables you to control all of the smart devices in your properties. Property managers can monitor all vacant unit activity and remotely control door locks, thermostats, lights and hundreds of other smart devices. When a unit is filled, the residents can seamlessly control their smart devices through our app, giving them an unparalleled resident experience. To learn more about what SmartRent has accomplished, please check out our current awards: ...Best Places to Work in Multifamily, 2021 Best Companies Multifamily Award, 2020 Forbes Next Billion-Dollar Startups, 2020 AZ Central Top Companies to Work for in AZ, 2020 AZ Big Media- Innovative Start-Up List, 2019 CNBC Upstart 100, 2019 Phoenix Business Journal Top Software Firms in Phoenix, 2019 (#10) The Tech Tribune, 10 Best Startups in Scottsdale, 2019 (#1) TecHome Builder, Best Comprehensive Home Technology Provider, 2019 (#1)
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The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
