• Identify customer needs, troubleshoot based on product functionality, and successfully implement solutions
• Communicate with customers primarily via email with some text message, phone, and video support
• Provide training and educational support to customers so they find success with conversational text messaging and automated follow-up, directly helping to reduce churn and increase retention
• Collaborate with your manager and team members to drive customer happiness based on the trends and insights you experience

• 1 year(s) of customer service/support experience
• Clear communication skills, both verbal and written
• Customer-focused mentality: You’re ready to problem-solve alongside customers, helping them feel heard and understood, using de-escalation skills when necessary
• Curiosity and eagerness to learn: You want to understand our customers, their needs, and how Skipio solves their problems
• Initiative and self-motivation: You take responsibility for your assignments and daily tasks as you work independently and then come together to collaborate

• Fluent in Spanish
• Previous SaaS experience, whether that’s in sales, customer support, or another department
• Used tools like Hubspot and Trello for managing tasks, tickets, etc.

• $18-$25/hr depending on experience
• 2 weeks PTO 12 paid holidays
• Medical & dental insurance: Portion of monthly premium covered by Skipio monthly HSA matching
• Paid maternity and paternity leave
• Yearly home office and professional development reimbursements

• We value our people.
• We value transparency, communication, and trust.
• We value ideas, growth, and innovation.
• We value unity and we have each other’s backs.
• We value doing the right thing, especially when it’s hard.

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