Overview:
BUILT Brands is seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing top-notch service, resolving customer inquiries efficiently, and ensuring a positive experience for every interaction.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to customers.
• Assist customers with order placement, tracking, and returns.
• Resolve customer complaints and concerns effectively and in a timely manner.
• Collaborate with other team members to address customer issues and improve processes.
• Maintain detailed records of customer interactions and transactions.

Requirements:

• High school diploma or equivalent.
• Proven customer service experience, preferably in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer applications such as Microsoft Office and CRM software.
• Flexibility to work evenings, weekends, and holidays as needed.

This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you are passionate about providing top-notch customer service and have the skills we are looking for, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person