Relationship Management: Establish and maintain strong relationships with clients. Research, gather, document, and validate client process flows and business rules to ensure accurate understanding and alignment.

Customer Communication: Act as the primary point of contact for customers, managing communication channels such as email, chat, and status calls. Proactively engage with customers to address concerns, provide updates, and conduct formal business reviews.

Process Optimization: Continuously analyze workflows to identify areas for improvement and implement strategies to enhance efficiency and effectiveness within the contact center.

Customer Advocacy: Foster a culture of customer advocacy within the organization. Develop initiatives focused on meeting and exceeding customer needs, thereby enhancing overall customer satisfaction and loyalty.

Strategic Planning: Develop frameworks and strategies for the successful implementation of client initiatives. Collaborate with cross-functional teams to design and execute client strategies that drive results and align with organizational goals.

Client Growth: Equip clients with the necessary tools and resources to support their growth objectives. Manage the specialized process of client development, providing guidance and support at each stage.

Qualifications:

Leadership Experience: Minimum of 3 years of experience in growing and leading successful teams within a contact center environment.

Customer Service Skills: Demonstrated excellence in customer service through both written and verbal communication channels. Ability to effectively engage with customers and address their needs in a professional and timely manner.

Emotional Intelligence: Strong emotional intelligence and interpersonal skills, with the ability to empathize with customers and team members alike. Capable of navigating complex interpersonal dynamics and resolving conflicts effectively.

Experience in the energy efficiency sector or related industries would be advantageous, but not mandatory. The ideal candidate should be adaptable, results-driven, and passionate about delivering exceptional customer experiences

Job Type: Contract

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person