Overview:

We are seeking a dynamic and experienced Call Center Manager to join our team. The ideal candidate will lead our call center operations, ensuring excellent customer service and efficient call handling.

Responsibilities:

- Manage and oversee daily operations of the call center.

- Answer incoming calls from new and existing customers, answer questions, schedule services and write work orders if needed

- Manage and oversee daily operations of the call center.
- Develop strategies to improve call center performance.
- Monitor and analyze call center metrics to optimize efficiency.
- Train, coach, and supervise call center representatives.
- Handle escalated customer calls and resolve issues promptly.
- Implement quality assurance processes to enhance customer satisfaction.
- Collaborate with other departments to improve overall customer experience.

Experience:

- Proven experience in a call center management role.
- Strong background in customer service and sales.
- Ability to analyze data and make data-driven decisions.
- Excellent communication skills in English; multilingual proficiency is a plus.
- Proficient in project management and negotiation.
- Demonstrated ability to manage and supervise a team effectively.

If you are a results-driven individual with a passion for customer service and leadership, we invite you to apply for this exciting opportunity.

Job Types: Full-time, Temporary

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Microsoft Office: 8 years (Preferred)
• Sales: 3 years (Required)

Ability to Commute:

• Portland, OR (Preferred)

Ability to Relocate:

• Portland, OR: Relocate before starting work (Required)

Work Location: In person