• ROLES AND RESPONSIBILITIES

• Works with Lead BIS Operations and Support – Global to develop support strategies and then implements solutions with best-in-class partners.

• Ensures the team understands and complies with quality standards and regulatory requirements as per the global documented processes.

• Evaluates performance of infrastructure environments to recommend changes to processor, memory, storage, workflows, operating systems, security products, patching, and licensing.

• Recommends changes as it relates to the argenx global infrastructure environment to any hosted or proposed projects.

• In partnership with our managed service provider, develops and maintains infrastructure documentation and knowledge base articles related to frequently asked questions and common incidents.

• Ensures completion of IT infrastructure project requests by original completion date as determined and assigned during project planning or established service level agreements (SLAs).

• Provides daily support guidance in the areas of infrastructure managed by our managed service providers.

• Technical Documentation:

o Create detailed technical documentation, including system diagrams, configurations, and operational procedures.

o Maintain accurate records of project progress, changes, and outcomes.

o Provide clear documentation for end-users and support teams to ensure proper system usage and troubleshooting.

• Educate and train staff on information security best practices:

o Conduct regular security awareness training sessions for employees.

o Provide guidance on secure practices related to data handling, access control, and incident reporting.

• Develop, execute, and track security measures:

o Implement and monitor security protocols to protect information, network infrastructure, and computer systems.

o Regularly assess the effectiveness of security measures and adjust as needed.

o Track key performance indicators (KPIs) related to security incidents, response times, and system vulnerabilities.

• Collaborate with Business Partners:

o Work closely with business leads and product owners to understand solution requirements.

o Identify and apply architectural patterns that align with business needs.

• Ensure Cloud Security and Privacy:

o Monitor the company’s cloud privacy in collaboration with BIS security.

o Address technical issues promptly and professionally.

2 SKILLS AND COMPETENCIES

• Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc..).

• Proven work experience as a Cloud Architect or similar role

• Positive attitude and a strong commitment to delivering quality work

• Excellent knowledge of cloud computing technologies and current computing trends

• Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners

• Relevant training and/or certifications as a Cloud Architect

3 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of 8-10 years working either in a biopharmaceutical company or a consulting organization with focus on the life sciences sector.

• Minimum 10 years working in a Infrastructure Support-oriented role coordinating multiple organizations and service-delivery partners.

• Experience in the implementation of multi-partner support solutions to address the specific needs of life-sciences remote users.

• Experience with stare-of-the-art remote hardware provisioning and configuration.

• Experience with Okta IAM platform and administration.

Job Type: Contract

Pay: $66.28 - $75.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: On the road