Reporting to theManager of Customer Support, we are looking for a Customer Advocate (T1).

Location: Remote! We are based in Atlanta, GA but you may also work remotely across the US.

You will have the following responsibilities:

• Field tier 1 SingleOps customer inquiries by way of phone, email, chat, and our ticketing system
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Evaluate and escalate bugs to development as they come to your attention inside the product
• Provide feedback to developing support processes. Your input will ultimately add value for our customers
• Apply technical writing skills in contributing to SingleOps knowledge base (e.g. FAQs, Help Center, Training Material, Internal Documentation).
• Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
• Work cross-functionally with other members within the organization
• Have the opportunity to grow your career and pursue other opportunities within SingleOps (i.e. Implementation, Customer Success, QA, etc). 

Does this sound like you?

• A bachelor’s degree or equivalent experience
• Previous experience in a high-volume support/customer service role 
• Analytical mindset with strong research and problem-solving skills
• Applicable technical writing skills
• The innate desire to serve others and implement solutions in a thorough, thoughtful, and timely manner.
• The ability to multitask and prioritize trouble tickets as they come in
• Clear and concise communication skills
• A strong growth mindset and a desire to learn
• A natural puzzle solver

A few ways to stand out, but not required:

• Previous experience working for a SaaS startup
• Experience with ticketing systems like Zendesk
• Industry knowledge in “green industry” field management (i.e. landscaping, tree care, etc.)

SingleOps does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company. 

Reasons why you would love it here!

• An amazing startup culture with a team that supports one another, the opportunity to make a direct impact, and all the fun that’s included!
• Your well-being is important. We have great health, dental, and vision plan options for you and your family. We pay 100% of employee premiums on our base health insurance plan, and 70% for dependents. For dental and vision insurance we pay 100% for employee premiums, and 70% for dependents. 
• We also offer additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, 401k (we offer matching), short-term/long-term disability, life insurance, legal assistance, and much more!
• With Growth Mindset as a core value, we invest in your development with a $1,000 per year professional development stipend for conferences, courses, or anything that may help you grow
• $100 budget to set up your home office with any equipment you need on top of what we already provide you.
• Great work-life balance with unlimited Paid Time Off, 8 paid company holidays PLUS SingleOps shuts down for a holiday break from Dec 24- Jan 01.
• Company Equity for all employees

SingleOps is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

​​The salary range for this role is $45,000 to $55,000 and final offers are determined using multiple factors including experience and level of expertise. For all other locations, the salary range may vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualifications. SingleOps complies with applicable law regarding pay transparency.

SingleOps participates in the federal eVerify program.