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Sage Group PLC is Hiring a Remote Customer Success Advocate

Responsibilities:

• Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise • Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions • Subject matter expert in Sage Intacct solutions • Help drive Product Management roadmap through the voice of the Customer • Work alongside Customer Strategy & Value Teams to drive product adoption • Monitor product usage and patterns • Recommend training paths for success by customer role • Support escalation management • Customer Account Review participation • Aid in development and execution of customer onboarding deliverables • Participate in Community Q&A • Attend Sage Intacct Customer Meetups Requirements: • Bachelor’s Degree in Business, Accounting, or related field required • Minimum 2 years’ experience implementing, conducting demonstrations or using Sage Intacct • Accounting & Sage Intacct product experience required • Professional services, solution consulting, or consulting backgrounds desired • Ability to interact with customers, review complex requirements and provide detailed solutions • Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales etc.) • Strong written and verbal communication skills required

Job Summary