Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIALDUTIESANDRESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.

• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

• Remain highly visible and readily available for guests at all times.

• Assist team with training, supplies and support in order to consistently provide Brand quality service.

• Take initiative to offer assistance or answer questions throughout the hotel.

• Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.

• Distribute newspapers and folios under guest room doors.

• Print registration cards for the next workday.

• Program wakeup calls.

• Post and balance all phone calls and restaurant paper work.

• Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.

• Prepare and balance flash report and fax as needed to owners and corporate office.

• Walk the property hallways and public areas for safety and security measures.

• Ensure that all exterior doors are locked allowing key access only.

• Maintain proper administration of key control.

• Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.

• Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.

• Verify room status with housekeeping report.

• May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).

• May have to perform laundry duties.

• May be responsible for the setup and breakdown of the meeting room(s).

• Willingness and ability to train new associates.

• Complete maintenance work orders and deliver to the supervisor in a timely manner.

• Thoroughly understand and implement the Brand service culture.

• Perform all shift checklist responsibilities.

• Support team members to ensure the team’s entire workload is completed daily.

• May be asked to operate a motor vehicle in the course of running errands for the hotel.

• Perform other duties as required.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Educationand/orExperience:

• High School diploma or GED preferred.

• Six months to one year related experience preferred.

Knowledge,SkillsandAbilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.

• Ability to communicate effectively verbally and in writing and good telephone skills.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Basic knowledge of hotel operations or ability to learn quickly.

• Ability to work as a team player with all levels of associates.

• Dedicated, hard-working, self-motivated.

• Good time management skills; ability to prioritize and coordinate details; ability to multi-task.

• Flexibility to adjust work priorities as necessary.

• Practice safety standards at all times.