12 Guest service representative Jobs in San Marcos, TX
Simon Property Group is Hiring a Guest service representative Near San Marcos, TX
Job Location
San Marcos Premium Outlets
PRIMARY PURPOSE
This position is responsible for serving as a lead sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and retailers.
This position is the front line position and Simon's interaction with its customers; consequently, strong sales and customer service skills are essential.
PRINCIPAL RESPONSIBILITIES
The successful candidate's responsibilities will include, but not be limited to :
- Responsible for representing Simon to guests by providing high quality, efficient, friendly, and energetic service
- Delivers on all Simon Service initiatives and delivers excellent service to guests
- Serves as "Seller" function of the Simon Gift Card program, and / or other payment products.
- Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
- Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
- Responsible for executing and leading by example for Guest Service Representatives
- Ability to respond to customer and retailer inquiries and advise on the appropriate resolution
- Assists with training Guest Services Representatives on policies and procedures of Simon in addition to activities, promotions, and services initiatives provided at Simon Guest Services measured through Simon Mystery Shop of employees and team
- Assists with staffing and schedules for Simon Guest Services
- Maintains a good rapport with mall retailers and knowledgeable about store locations, special in-store events, and product information
- Maintains a good rapport with mall staff, regional staff, home office, and partner representatives and provides feedback regarding key areas
- Knowledgeable about all aspects of partner programs in order to ensure products and programs are executed to guests with flawless execution
- Serves as a liaison to retailer in communicating local and corporate marketing initiatives
- Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations)
- Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
- Maintains confidentiality and follows the code of ethics
- Supports all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
- Serves as a liaison to retailers in communicating SBV and local marketing initiatives including but not limited to Simon Gift Cards and payment product program, and Family Programming
- Ability to support the Marketing Staff in building the corporate giftcard program through research, cold calling, mailings, B2B data entry, etc.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent. Some college or professional school preferred
- Must be at least 18 years of age
- 1-3 years experience in retail, sales, hospitality, tourism, customer service in a fast paced environment)
- Knowledge of administrative procedures, customer service principles and practices
- Effective verbal and written communication
- Proficient mathematical skills
- Strong organizational, prioritization, and interpersonal skills with attention to detail
- Ability to spend 100% of his / her time on their feet when providing services to all internal and external customers
- Ability to effectively perform multiple tasks for up to 5 hours at a time
- Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
Last updated : 2024-05-13
Job Summary
Full Time
$27k-36k (estimate)
05/02/2024
08/14/2024
simon.com
AUSTIN, TX
3,000 - 7,500
1960
Public
$3B - $5B
Related Companies
About Simon Property Group
Simon engages primarily in the ownership, operation, leasing, management, acquisition, expansion and development of real estate properties.
The job skills required for Guest service representative include Customer Service, Guest Service, Cash Handling, Initiative, Confidentiality, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
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Step 3: View the best colleges and universities for Guest Service Representative.
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