Description

General Summary of Job Duties:

Mi Casa Busser is responsible for providing superior guest service. Service should be consistent with Standard Operating Procedures. All duties and assignments are to be performed according to departmental and the company standards. Anticipate Guest’s needs and problem solving with great judgment skills. Taking care of all Guest’s requests, inclusive of all non-routine tasks, as directed, with Teamwork for all co-workers.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton STYLE.
• Responsibility to set tables with clean place mats and silverware roll ups
• Remove multiple soiled dishes ,glassware and silverware from tables
• Maintain proper maintenance, sanitation and cleaning of side stations, floors, furniture and perform other duties assigned
• Assisting Server with Guest service
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on-time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton Service Values:

• Embrace Change Be adaptable and responsive to situations and circumstances that are different from the routine or what has always been. Exhibit a positive attitude in relation to change. Be a catalyst for change.
• Take Time to Connect with Guests and Each Other Quickly build rapport and establish friendly relationships with Guests and Team Members. Be considerate toward others. Promote an atmosphere of team work. Address others by name. Show that you care.
• Be Happy with Yourself Make a choice to be happy. Focus on the good. Avoid negative people and gossip.

Think positively about yourself and the contributions you make to the Company and those around you.

• Think Quality Provide exemplary service. Maintain high standards. Do your best every time. Identify possible difficulties and present solutions.
• Be a Positive Representative for Silverton at All Times Be upbeat and professional during interactions with others. Adhere to appearance standards. Follow policies and procedures. Set a good example for those around you. Treat others as you would like to be treated. Smile!
• Redefine the Concept of Team Break down the barriers between departments. Get involved. Offer assistance and suggestions. Accept assistance and suggestions when possible. Seek information and be knowledgeable about other departments.
• Feel the Fear, Have Doubts and Go for It Anyway Live outside of your comfort zone. Make decisions. Move forward. Understand that doing things differently is scary, but necessary to grow. Accept challenging opportunities.
• Over Communicate Maintain open and clear lines of communication. Listen to understand, rather than to respond. Speak confidently and professionally. Ask questions. Confirm information. Pass information to others as necessary. Follow up. Be open to receiving feedback.

Qualifications

Skills, Education & Other Requirements

• Ability to communicate in English with guests and co-workers
• Employee must meet viral communication standards in promoting and marketing our venue
• The ability to work within a team environment

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Possession of /or ability to posses a Health card
• Possession of /or ability to posses a Non Gaming/Gaming card

Machinery, Work Equipment, Programs, Software, Hardware Used

Physical Requirements of Job

Rarely the activity is performed from 1% - 25% of the duration of the shift.

Occasionally the activity is performed from 26% - 50% of the duration of the shift.

Frequently the activity is performed from 51% - 75% of the duration of the shift.

Continuously - the activity is performed from 76% - 100% of the duration of the shift.

Not Applicable (N/A) this activity is not performed during the performance of this job.