General Summary of Job Duties

Responsible for ensuring that the surveillance department operates efficiently and provides security to all gaming operations and gaming support areas. To promote a secure environment within Silverton’s philosophy, while maintaining emphasis on revenue protection. Reviews all departmental procedures and internal controls to ensure they meet the requirements established by state and federal laws.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values.
• In the absence of the Director, oversee and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s: Title 31, Gaming Control Board Regulations, and in-house gaming policies, compliance and safety programs and procedure.
• Responsible for the daily operations of their schedule shift.
• Monitor adherence to the department policies and procedures by all agents, including the professional conduct and work ethics.
• Review daily activity logs/incident reports for accurately.
• Review all saved video to ensure all information is accurately captured and saved
• Compliance with video procedures, including saving video, burning of video and evidence procedures.
• Coordinate with Surveillance Manager on all surveillance room operations, training.
• Manage the work assigned to agents and the daily operations of their assigned shift.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Arrive on-time for all scheduled shifts.
• Provide security and loss control of assets by monitoring all gaming functions and reporting any irregularities to the appropriate personnel as established by procedures.
• Maintain a video archive of property-wide activities as prescribed by in-house procedures and state / federal directives.
• Coordinate with Security personnel to provide optimum security services.
• Notify the Surveillance Manager and Surveillance Director of all pertinent information and significant observations concerning gaming and property operations.
• Ensure the confidentiality of all observations and information.
• Establish departmental training programs and standards.
• Present related work as requested.
• Any other jobs designated by the Surveillance Director or Surveillance Manager.
• Other duties as assigned by Management.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character Always do the right thing and treat everyone with dignity and respect.
• Care Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
• Excellence Challenge acceptable and be exceptional.
• Collaboration Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
• Courage Champion today for a better tomorrow.

Skills, Education & Other Requirements

• Excellent written and verbal communication skills.
• Must have a high degree of working knowledge of all casino games, slots, cage and count procedures and gaming regulations.
• Must have demonstrated the ability and working knowledge of card counting and cheating detection methods.
• This is a skilled position that requires leadership and a high degree of personal integrity.
• Must be able to work any day of the week and any shift.
• Must be willing to work unscheduled shifts on short notice.
• Must have basic computer operational skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Demonstrate knowledge of state and federal laws relating to gaming operations and cash transactions.

• Demonstrate knowledge of gaming and non-gaming related operations and areas of potential monetary loss.
• Ability to detect cheating / theft related activities and take appropriate actions to protect funds and prevent further losses.
• Ability to prioritize observations with respect to potential losses.
• Ability to detect customer gaming activities designed to enhance player win potential.
• Ability to replace electronic equipment needed for daily activities within work area.

• Minimum of 5 years casino surveillance gaming experience.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Nevada Gaming Control Board work authorization

Machinery, Work Equipment, Programs, Software, Hardware Used

• Word, Excel, Genetec and basic knowledge of digital recording systems.