POSITION OVERVIEW

The Surveillance Supervisor is responsible for supervising a team of surveillance officers, monitoring casino activities, and ensuring compliance with internal policies and regulatory requirements. This pivotal role requires strong leadership, attention to detail, and a keen understanding of casino operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Work along side a team of surveillance operators during assigned shifts
• Provide guidance and support to Members, ensuring a collaborative and high-performing environment
• Monitor live and recorded video feeds from surveillance cameras to identify irregularities, suspicious activities, and potential violations
• Investigate incidents, prepare incident reports, and maintain accurate records of observations
• Ensure all areas of the casino, including gaming floors, entrances, and high-value areas, are under continuous surveillance
• Collaborate with surveillance staff to assess situations and make real-time decisions when addressing security concerns
• Discover, maintain, and provide information to Security, Legal, and People department heads regarding potential criminal activity and/or activity that may cause risk or liability for the Company
• Ensure compliance with gaming regulations, company policies, and relevant laws to maintain a secure gaming environment.
• Maintain working knowledge of laws and regulations (and changes in such) impacting the Company's line of business and communicate this information to the appropriate parties, as required
• Monitor all activities within the Company to ensure that all applicable laws, rules, regulations, and controls of the Company, including but not limited to, Title 31, federal regulations, OSHA, and Nevada Gaming Control Board are enforced throughout the Company
• Prepare and submit detailed reports regarding surveillance findings, incidents, and investigations
• Coordinate and conduct training programs for surveillance officers, focusing on procedures, technical skills, and ethical conduct
• Facilitate ongoing professional development to enhance the team's capabilities and knowledge
• Collaborate with technical teams to resolve equipment issues promptly
• Collaborate with other departments, including security, gaming operations, and regulatory compliance, to address security concerns and maintain a safe environment
• Maintain confidentiality of sensitive and confidential information
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• One (1) years’ progressive experience supervising surveillance operations for a luxury resort
• Familiar with Nevada Gaming Standards and Regulations
• Knowledge of all Tables Games and Casino Procedures
• Knowledge of gaming regulations such as Title 31
• Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes
• Possess the ability to lead, protects the assets of Fontainebleau Las Vegas and ensure Gaming compliance.
• Have a good understanding of all Surveillance software, iTRAK, BJ Survey, AS/400, Table View, Excel, Word, eConnect POS System.
• Strong communication skills as demonstrated by the ability to deal with guests, patrons, and Members, some of whom will require high levels of patience, tact, and diplomacy to deescalate concerns, collect accurate information, and resolve problems.
• Willingness and ability to accurately and appropriately document and testify regarding observations
• Must possess thorough knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes
• Knowledge of the principles and practices of applicable state statutes, codes and regulations including operation and security requirements.
• Ability to build trust and positive working relationships with diverse groups including Members, Leaders, stakeholders, emergency management personnel, first responders, legislative/policy staff and community members
• Understanding of Surveillance Policy and Procedures, ability to train surveillance Team Members.
• Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Demonstrated ability in maintaining consistent, high-quality service levels
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position assists the Surveillance Shift Managers with supervising Surveillance Operators.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Equal Opportunity Employer Veterans/Disabled