Be part of a renowned team at Silverado, a Fortune Magazine Best Workplace in Aging Services™, where exceptional care meets exceptional careers! For 27 years, Silverado associates have wholeheartedly delivered unmatched care and enriched the lives of those we’ve been privileged to serve.

At Silverado, we prioritize not only our residents but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members.

We are currently seeking an Office Services Manager who is passionate about making a difference for our Frederick Community!

Shift Schedule(s): Full-Time, Monday - Friday

Why choose Silverado Frederick?

• We're ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list, marking our 3rd consecutive year in the top 10!
• Certified as a Great Place to Work® for six consecutive years
• We value internal mobility; Silverado provides growth opportunities for just about any position on our teams
• We offer education assistance programs to support school reimbursements and provide paid training

The non-negotiables:

• Associate or bachelor’s degree, Human Resources, or related field preferred, or an equivalent combination of education and experience
• Three or more years in business office management preferred
• Two or more years of human resources experience preferred, with proven ability to handle basic human resource matters
• One or more years of experience supervising others, including setting performance expectations, coaching, motivating, promoting, collaboration and teamwork, and promoting company culture
• Working knowledge of general employment and payroll law, processes, and principles
• Understands the fundamentals of final pay, for terminations, as applicable to the state in which the community resides in
• Excellent attention to detail and organizational skills required
• Must have working knowledge of Microsoft Suite
• Personable, approachable, engenders confidence and trust
• Must have valid driver’s license, good driving record, and current auto insurance
• Possess a can-do attitude, with a dedication to working with Seniors and culturally diverse workforce

What you'll be doing:

• Maintains all team member personnel information and responsible for all human resources record keeping and processes on-site, including updating personnel files, policy updates, forms, acknowledgements, as well as training records, licenses, and annual reviews per Silverado policy and state and federal regulations
• Oversees and manages the associate lifecycle at Silverado, to include pre-hire, post-hire, onboarding, and off-boarding
• Serves as a champion for new team members, handles the on-boarding process, paperwork, ensures onsite training, and the welcome orientation for all new team members
• Coordinates new associate IT account set-up and passwords with IT support/resource. Assists associates with IT questions and connects associates to IT support/resource, if necessary
• Ensures that weekly payroll is properly submitted, responding to payroll developments, trends, regulations, time exceptions and business controls as appropriate
• Submits open associate position requests to recruiting, supports and manages the overall hiring process at the community level in collaboration with the Talent Acquisition team
• Assists Risk Management with recording and notifying of worker comp events and injuries of team members
• Assists the Home Office Human Resources department with Leave of Absence and accommodations of any team member
• Manages receptionist, including scheduling, supervision, and performance management
• Partners with the Administrator and other leaders to encourage associate engagement, morale, and spirit orientated events
• Follows all Silverado policies and programs and champions Silverado’s culture by practicing Silverado’s operating philosophy of Love> FEAR
• Orders office supplies
• Maintains spend down sheets in their department and assists the administrator in ensuring all spend down sheets are updated timely for the whole community
• Reconcile and submit all community expenses including p-card charges and petty cash
• Maintains and updates files for community licenses and certificates, and ensures required documents are posted as per regulation
• Must be comfortable working in an environment with pets and assisting in the care of community pets, including, but not limited to, dogs, cats, and birds
• Willing to demonstrate passion and ability to work with people with Alzheimer’s disease and other dementia-related disease
• Ability to work as a team member with other Silverado community leaders/department heads
• Must exhibit empathetic communication style with residents, families, and associates
• Hours and shifts of duty may vary. This position may require working varying hours and will may include evenings, weekend, and holiday duty
• Other duties as assigned