Join a leader in the shooting sports industry! Silver Eagle Group has a specialized firearms training and retail center conveniently located in Ashburn, VA. We have an immediate need for full-time Front Desk Associates/Customer Service Representatives.

The successful candidate must be outgoing and friendly, with a strong dedication to provide exceptional customer service. This member in our team is the first point of contact for the public and all potential new customers, guest and members, so a well-organized "Concierge" work attitude and professionalism is required. All who enter our facility must be greeted with personalized attention and the highest levels of individual service, which is the introduction to our Silver Eagle Group experience.

Position Responsibilities:

Welcome all incoming new customers, guests, and members. Make introductory suggestions and recommendations for products, training and services they may wish to purchase. Provide new visitors and guests with introductory materials for memberships, specials and events, and meet and exceed all levels of customer service expectations. You must also:

• Make eye contact and warmly greet all persons entering the facility.
• Answer general questions and inquiries about the company.
• Direct customers to the correct department or person.
• Log in members and guests and confirm valid waivers on file.
• Establish and maintain member and guest profiles to include proper paperwork and system data.
• Process firearms sales including state and federal paperwork.
• Process customer point-of-sale purchases.
• Monitor main entry access and maintain security awareness.
• Answer incoming telephone calls and take and forward messages.
• Answer informational requests and questions from callers.
• Screen and route incoming telephone calls to specific parties or voicemails, as instructed.
• When needed, provide administrative and clerical support.
• Maintain the front desk and reception area, so all who visit see a professional, well-organized space when they enter the facility.
• Communicate customer questions and feedback to team members and management for action planning to improve company-wide operational performance and customer satisfaction.

Position Requirements:

• High school diploma (or GED)

• Relevant experience in customer service (front desk/concierge/reception) is preferred
• Strong oral and written communication skills
• Computer literacy
• Willingness to work in a team structure and environment.
• Professional demeanor and appearance
• Outstanding interpersonal skills
• Attentive to details and excellent accuracy
• Strong organizational skills
• Work attendance and punctuality are essential requirements of this position
• Due to the nature of this work and position, weekend, evening, and holiday work is required.

Interested candidates should submit a cover letter and resume

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends only

Application Question(s):

• Please list 2-3 dates and time ranges that you could do an interview.

Work Location: In person