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The Front Desk Coordinator plays a crucial role atNOVA Plastic Surgery and Dermatology, ensuring that the patient's experience is second to none. They are the face of the practice, responsible for handling patient requests and administrative tasks with excellence. The Front Desk Coordinator performs a variety of duties, demonstratingexceptional customer service skills,strong communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities:
Check Patients Inand Out
Be a warm welcome to the practice by greetingpatients and offering refreshments
Ensure appropriate consents are filled out prior to the patient'sappointment
Assist with patient questions
Assist patients browsing the retail displays
Ensure patient has their next appointment booked
Scheduling Appointments
Schedule appointments properly, ensuring that the appointment is booked with the correct provider, for the right treatment, with the proper allotment of time, and the proper spacing if the patient receives multiple treatments.
Contact the waiting list for last-minuteopenings and communicate scheduling gaps toFront Desk Manager and Clinical Manager as needed.
Adhere to office policies regarding cancellations and no-showed appointments
Confirm appointments that were booked online
Communicate specials and sales to patients
Billing & Payments
Input bills for products
Check applicable rewards points and apply to billing statements
Collect deposits for all appointments
Take payments
Take down insurance information and determine co-pay
Take pre-payments for surgical procedures
Add referral credits into patient charts
Manage online store payments and gift cards
Managing Incoming and Outgoing Calls
Demonstrate exceptional customer service skills over the phone.
Be an excellent source of information for patients calling in with inquiries.
Effectively manage patient requests relating to their records, scheduling, rescheduling, or cancelling appointments.
Be able to redirect calls to the proper staff member as needed.
Complete confirmation calls.
Return voicemails in a timely manner.
Call patients as directed by providers, medical assistants, and management.
Documentation and Handling Patient Records
Document all correspondence with patients
Scan documents into patient charts
Manage records requests
Inventory Management
Assist patients purchasing retail products
Count and restock inventory daily
Check in orders
Communicate with Front Desk Manager and Practice Manager when products/supplies are needed
Fulfill online store orders
Administrative Tasks
Manage incoming and outgoing faxes
Stay up to date on promotions, sales, etc.
Manage cash deposits.
Review applicable reports.
Complete daily tasks as assigned by the Front Desk Manager
Keep the waiting area clean and well stocked.
Full Time
$31k-41k (estimate)
07/22/2023
05/12/2024
novaplasticsurgery.com
Ashburn, VA
<25
The job skills required for Front Desk Coordinator include Customer Service, Scheduling, Billing, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Coordinator positions, which can be used as a reference in future career path planning. As a Front Desk Coordinator, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Coordinator. You can explore the career advancement for a Front Desk Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Coordinator for your reference.
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A front office coordinator manages the front desk at an office.
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They also greet the visitors when they coming and leaving
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