21 Customer Support Representative Jobs in Orem, UT
Silicon Slopes, Inc. is Hiring a Customer Support Representative Near Orem, UT
**Job Description**
If youre looking for an awesome job that pays between $16-18/hour with upward mobility, solid benefits, and a positive work environment, apply to work with us.
Seriously. Come join a team made up of hard working, intelligent people who have positive attitudes and care about the quality of their work.
If that sounds like you, youll love working at REDX.
Were a local tech company that helps small business owners build successful careers. Our team specifically helps identify why some customers are having a rough time so we can help them succeed in their business with our software.
Even with our 9.7 customer satisfaction score, at times customers get stuck. You will help them get set up, understand the software and troubleshoot any issues that may come up.
You aren't just a customer support rep, you are helping customers successfully use our business development tools.
Often what's stopping customers from finding success requires a conversation about their business, their goals, and behaviors and helping them see where our products and services can best serve them.
As long as you are ready to learn, we will train you on all the tech stuff, how to be comfortable mentoring our customers, helping them brainstorm how to better implement our products into a broader business strategy.
**Responsibilities**
* Consult and mentor our customers via phone, chat, and email
* Educate and train our customers to effectively utilize our products
* Troubleshoot and solve customer issues using creativity and ingenuity
* Remain committed to resolving the customers concerns
* Take proactive initiative to create an exceptional customer experience
**Qualifications**
* Knows how to own and solve problems without the need to always involve a manager
* Are self-motivated and never need to be micromanaged
* Thrive on taking ownership and can see things through
* Can confidently guide and educate our customers on how to find success using our products
* Take pride in exceptional customer service
* Want to use their experience to make a difference in a growing company
**Compensation & Benefits**
* $16-$18/ per hour based on experience
* Mentorship and career development (whether you want to stay in tech or not, we'll help you get there)
* Paid time off
* Great shift options and hours (youll never have to work nights or weekends)
* Amazing Medical, Free Dental and Vision plans
* 401K Plan with Corporate Match
* Company and team meals and activities
REDX is a SaaS-based software company that helps real estate professionals build their business. We provide the highest quality software, lead data for prospecting, and empower agents with the best practices for acquiring new clients.
Education Level: None Years of Experience: N/A **Job Description**
If youre looking for an awesome job that pays between $16-18/hour with upward mobility, solid benefits, and a positive work environment, apply to work with us.
Seriously. Come join a team made up of hard working, intelligent people who have positive attitudes and care about the quality of their work.
If that sounds like you, youll love working at REDX.
Were a local tech company that helps small business owners build successful careers. Our team specifically helps identify why some customers are having a rough time so we can help them succeed in their business with our software.
Even with our 9.7 customer satisfaction score, at times customers get stuck. You will help them get set up, understand the software and troubleshoot any issues that may come up.
You aren't just a customer support rep, you are helping customers successfully use our business development tools.
Often what's stopping customers from finding success requires a conversation about their business, their goals, and behaviors and helping them see where our products and services can best serve them.
As long as you are ready to learn, we will train you on all the tech stuff, how to be comfortable mentoring our customers, helping them brainstorm how to better implement our products into a broader business strategy.
**Responsibilities**
* Consult and mentor our customers via phone, chat, and email
* Educate and train our customers to effectively utilize our products
* Troubleshoot and solve customer issues using creativity and ingenuity
* Remain committed to resolving the customers concerns
* Take proactive initiative to create an exceptional customer experience
**Qualifications**
* Knows how to own and solve problems without the need to always involve a manager
* Are self-motivated and never need to be micromanaged
* Thrive on taking ownership and can see things through
* Can confidently guide and educate our customers on how to find success using our products
* Take pride in exceptional customer service
* Want to use their experience to make a difference in a growing company
**Compensation & Benefits**
* $16-$18/ per hour based on experience
* Mentorship and career development (whether you want to stay in tech or not, we'll help you get there)
* Paid time off
* Great shift options and hours (youll never have to work nights or weekends)
* Amazing Medical, Free Dental and Vision plans
* 401K Plan with Corporate Match
* Company and team meals and activities
REDX is a SaaS-based software company that helps real estate professionals build their business. We provide the highest quality software, lead data for prospecting, and empower agents with the best practices for acquiring new clients.
Education Level: None Years of Experience: N/A
Job Summary
Full Time
$46k-60k (estimate)
04/26/2024
05/12/2024
siliconslopes.com
Lehi, UT
25 - 50
Investment Management
Related Companies
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
