*Royal Staffing Group is hiring for this position on behalf of Hawx Services LLC*

Seasonal Bilingual Customer Success Representative

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence—a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit—and reward—people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

The Bilingual Customer Success Representative is responsible for making sure all customers get the value they pay for throughout their relationship with Hawx. As a Bilingual Customer Success Rep you have to be proactive in your approach, meaning your focus is on helping identify any occurring issues and facilitating customers to reach their goals. Ultimately, your role is to build close long-term relationships with your customers, not only providing them with meaningful solutions but also ensuring that they’re having the best experience possible with their purchase.

Responsibilities

• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Communicate to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Required Skills & Qualifications

• Fluent in Spanish
• A high school diploma or GED
• Experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication
• Active team player and self-starter who can quickly adjust priorities
• Ability to multitask and deliver results
• Positive and professional demeanor - from attitude to appearance
• Interpersonal and customer service skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer success team

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Orem, UT: Relocate before starting work (Required)

Work Location: In person