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Smarty is a 10 year company that is self-funded, profitable, growing, and crazy fun! But don't take our word for it: we were recognized by the Salt Lake Tribune as one of Utah's Top Workplaces. Come grow with us!
We are looking for part-time and full-time Customer Success Representatives (CSR) to create long-term, trusting relationships with our existing customers. The CSR's role is to oversee a portfolio of assigned customers, onboard new customers, assist customers in subscription renewal, and actively seek new upselling and cross-selling opportunities. CSRs will need to coordinate with Sales, Marketing, Support, and Development to make sure that customer insights are tracked and customer concerns are addressed. Ultimately, CSRs will strive to improve the entire customer experience.
*** This is an onsite position in our Orem, UT office. ***
Responsibilities:
Requirements:
Compensation, Benefits and Perks (Some will depend on employment status):
To Apply:
Sounds too good to be true? Apply and find out for yourself.
Smarty is a leader in location data intelligence-providing enterprise-grade SaaS solutions for address validation, standardization, and geocoding in 240 countries and territories. Through easy-to-use website tools, SDKs and fully-documented APIs, Smarty's customers process billions of addresses every day!
And we're having fun!
We believe fun is creating, building, and helping. Fun is collaborating with energy and excitement. Fun is making memories. Fun is not just working, but really living and enjoying our time together. We accomplish this by mastering our respective crafts, being outward toward others, and by doing lots of fun things together. We infuse fun into our everyday work and believe if you aren't having fun, then you're doing it wrong!
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
Other
Retail
$64k-87k (estimate)
04/25/2024
06/24/2024
BROADVIEW HEIGHTS, OH
<25
2007
PETER VANUCCI
<$5M
Retail
The job skills required for Customer Success Representative include Problem Solving, CSR, Written Communication, Initiative, Presentation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.