12 Customer Support Specialist Jobs in Orem, UT
national processing is Hiring a Customer Support Specialist Near Orem, UT
**This team is fully staffed but we are anticipating additional seats to be added in Q1 2024**
Customer Support Specialist
Job Type: Full time Onsite
Hours: Monday - Friday 8:30am - 5:00pm
Salary: $40,000
What Differentiates Us From Other Companies
- This position is open due to internal promotions
- Meaningful work life balance - We do not work after hours, get home for uninterrupted time with family and friends
- Start-up culture without the risk - We are self-funded with no outside investors
- $1,200 yearly wellness/health bonus
- 29 paid days off - 14 PTO 2 Sick Days 13 Bank Holidays ( 3 paid days to volunteer in the community)
- 10 Work From Home days per year
- Casual dress code
- Fully stocked break room
- Vision and Dental Insurance
- Generous health reimbursement & HSA program
- 401k with match up to 6 percent
- Group Term Life Contribution
About the role
We are seeking a Customer Support Specialist to join our growing team. You will be responsible for helping customers by providing product and service information, resolving funding/balance issues, and resolving technical issues. Training will be provided but must have prior customer service and tech support experience.
About us
National Processing is a rapidly growing fintech company, providing one of the nations highest rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 15 years.
Responsibilities
- Handle customer inquiries and support requests
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications
- 2 years experience in customer service, tech support, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Attention to detail and organization skills
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Phones skills are a must
Customer Support Specialist
Job Type: Full time Onsite
Hours: Monday - Friday 8:30am - 5:00pm
Salary: $40,000
What Differentiates Us From Other Companies
- This position is open due to internal promotions
- Meaningful work life balance - We do not work after hours, get home for uninterrupted time with family and friends
- Start-up culture without the risk - We are self-funded with no outside investors
- $1,200 yearly wellness/health bonus
- 29 paid days off - 14 PTO 2 Sick Days 13 Bank Holidays ( 3 paid days to volunteer in the community)
- 10 Work From Home days per year
- Casual dress code
- Fully stocked break room
- Vision and Dental Insurance
- Generous health reimbursement & HSA program
- 401k with match up to 6>#/li###
- Group Term Life Contribution
About the role
We are seeking a Customer Support Specialist to join our growing team. You will be responsible for helping customers by providing product and service information, resolving funding/balance issues, and resolving technical issues. Training will be provided but must have prior customer service and tech support experience.
About us
National Processing is a rapidly growing fintech company, providing one of the nations highest rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 15 years.
Responsibilities
- Handle customer inquiries and support requests
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications
- 2 years experience in customer service, tech support, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Attention to detail and organization skills
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Phones skills are a must
Job Summary
Full Time
Business Services
$38k-47k (estimate)
09/11/2022
05/13/2024
nationalprocessing.com
HOUSTON, TX
15,000 - 50,000
2007
<$5M
Business Services
Related Companies
About national processing
What We Do Award Winning Merchant Processing Solutions Payment Processing Solutions for Over 8,000 Locations Across the USA Visa / Master Card / Discover / Amex / ACH / Checks / Gift Cards 24/7 EMV Support +28 Product Categories, Hundreds of Products Unlimited Secure Card Storage Automated Recurring Billing PCI compliance Why Merchants Switch #1 Ranked Processor for the Past 3 Years, 10 Years as a Leader Best in Class Customer Service Peace of Mind with No Annual Contract, No Hidden Fees Ease of Transition and Ability to Scale each Customer . #1 Ranked ACH Provider Domestically Gu...aranteed to Meet or Lower Your Rate, Average Savings of 17% An A+ rating with the BBB Our Promise Our tenured team of professionals will take personal responsibility for delivering the best merchant services, innovation, and quality every day to our clients. At National Processing, we commit to building relationships of trust with merchants, our partners, and the community thru a service-oriented approach. We donate 10% of profit to charity. For questions, please contact: help@nationalprocessing.com
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The job skills required for Customer Support Specialist include Customer Service, Products and Services, Customer Support, Attention to Detail, Verbal Communication, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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