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Role Purpose :
The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations
Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows
Handles and ensures the correct workflow of external complaints
Responsibilities :
Customer Onboarding : Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
Order and Contract Management : Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
Customer Inquiry handling : Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
Data Management : Updates systems and shipment files to ensure the work trail can be audited if required.
Logistics : Perform inbound and outbound forwarding activities
Export : Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries
Last updated : 2024-05-07
Full Time
$55k-70k (estimate)
05/08/2024
08/07/2024
sibelco.com
New Canaan, CT
100 - 200
The job skills required for Customer service representative include Customer Service, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.