Company Overview

Join our Shriners Children's Hawaii 'Ohana! We are proud of providing the highest quality care to Hawaii's Keiki for almost 100 years. Shriners Children's Hawaii treats children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family's ability to pay. Become a part of our specialized care staff and help us transform lives together!

Shriners Children's is a network of 21 non-profit medical facilities, telehealth sites, outreach programs, ambulatory centers and clinics across North America, treating children from 170 countries. Our work environment is mission driven and our patients are at the heart of everything we do. They inspire us to continue our mission of improving the lives of children and families.

As an equal employment opportunity employer, Shriners is committed to providing challenging and rewarding careers in an environment based on our corporate values: excellence, innovation, commitment, integrity, teamwork, stewardship and respect.

Job Overview

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a full-time Resource Navigator to join our Care Management team.

This position is full time, non-exempt and benefits eligible. The pay range for this position is $19.70/hr to $24.60/hr. Compensation is determined based on years of service and departmental equity.

Responsibilities

The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter, and assists international patients by facilitating Visas, airline letters and supporting documentation.

Qualifications

Education

High School diploma required 

Skills

Experience in a customer support or administrative role preferred

Knowledge of medical terminology experience preferred