FAMILY SERVICES MANAGER

Location: San Francisco, CA

Position Type : Full-Time, Exempt

Compensation: $72,090/annually

Schedule: Monday - Friday:

• Monday/Thursday/Friday: 9:00 am - 5:30 pm
• Tuesday/Wednesday: 1:00 pm - 9:30 pm
• one(1) weekend per month

Priority Application Deadline: Sunday, June 2nd at 11:59 pm

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.

Program and Position Overview

Hamilton Families operates 3 residential sites. The Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day, emergency beds for families in immediate crisis, private rooms for families on the city's shelter waitlist and critical social services to 50 families a night (about 150 individuals) for up to six months. The Transitional Housing Program located North of the Panhandle serves 20 families for 12-18 months. Holloway House, located in Ingleside, serves up to 18 participants for 3-12 months. Holloway House is operated in partnership with Homeless Prenatal Program and the Department of Family and Children's Services.

Families participating in our residential programs receive comprehensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency, including: case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children's services, and innovative and direct assistance in securing permanent housing.

The Family Services Manager provides general administrative and programmatic planning, design, service and support for the specific program. The FSM directly supervises the program's case managers. This position reports directly to the Program Director. This is a management-level position that is responsible for supervising several union employees. This is an exempt level position requiring day shifts and occasional evenings or weekend hours.

Primary Duties and Responsibilities

• In coordination with the Program Director, oversee and ensure the on-going development and daily operation of the program services. Assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless families. Work closely with the Program Director on various organizational activities and special projects.
• Directly supervise case managers and work in collaboration with children's services for cross-training in support of adults and children. Conduct staff meetings, supervision, and performance reviews. Assist with recruitment, hiring and training efforts, as directed.
• Oversee the design of individual assessments and service plans for each family ensuring they are consistent with organizational and programmatic objectives and goals and in compliance with contractual requirements. May carry a caseload of families, as necessary.
• Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with families. Oversee and conduct internal and external training when required, including implementation of organization's and facilities models and practices.
• Facilitate regular case review meetings and case management department meetings. Attend other programs, and organizational and outside community meetings as assigned. Assist in representing the program to funders, volunteers, and donors as needed.
• Collaborate with the Program Director and, if applicable, on-site Mental Health providers in the
• In collaboration with management staff, coordinate family workshops, events and on-site services.
• Represent and act as a liaison for the program with the City & County of San Francisco.
• Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals, providing knowledge, keeping abreast of and communicating changes in working procedures and regulations.
• Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct audits, provide quality assurance oversight and respond to inquiries and requests for information.
• Oversee referral process in coordination with the City and County's Coordinated Entry System, the Family Access Points, Family Treatment Court and other partners.
• Implement and ensure adherence to the program's grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files, correspondence and data collection.
• Assist the Program Director in developing and revising policies and procedures, operations manuals, emergency procedures and program materials.
• In conjunction with the Program Director, monitor the program's services budget; monitor revenues and expenses to help ensure fiscal solvency.
• Serve as an information resource by conducting research, assembling data, and performing special projects; prepare and deliver presentations, reports, correspondence and documents. May participate in HF grant/funding efforts as needed.
• The program operates 24 hours a day, seven days a week and may require the FSM to serve as an "on-call" supervisor for assistance after hours and on weekends. This entails responding to calls regarding emergencies and requests for immediate consultation from staff.
• This position will require to work two (2) evenings shifts to support program needs and one weekend out of the month.

Qualifications, Skills and Abilities

• Bilingual - Spanish Speaking
• Bachelor's degree from an accredited college or university, is preferred. Bachelor's degree in social work, psychology, a public health field highly preferred.
• Minimum of two years of professional experience in a relevant social welfare position.
• At least three years of experience working with homeless or other vulnerable populations preferred; demonstrated knowledge of issues facing program participants (e.g. substance use, mental health, domestic violence, resources for undocumented individuals, etc.).
• At least three years in Experience supervising program staff and managing operations is preferred.
• Familiarity with the principles, practices and techniques of program planning and supervision; local, state, and federal contract management; contract negotiation, monitoring and evaluation preferred.
• Knowledge of community resources in the Bay Area; broad understanding of social service system, with particular emphasis on housing assistance and services for families and children preferred.
• Able to coordinate, implement, assist, supervise and evaluate program activities and diverse staff. Able to establish and maintain effective working relationships with a variety of individuals and groups.
• Demonstrated ability to exercise appropriate authority when needed, to uphold program and personnel policies and procedures and to support staff in doing so.
• Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.
• Highly organized; able to manage multiple projects with demanding deadlines and to work independently and as a member of a team.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries and oversee a CRM participant database.
• Strong interpersonal skills and oral presentation skills.
• Valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.
• CPR and First Aid certification required within the first six months of hire.
• Criminal background check and fingerprint imaging required post TB(Tuberculosis) clearance and documentation required post-offer.
• Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit and stand for long intervals, reach, bend, lift and carry up to 40 pounds.

Benefits:

• Health, Dental, Vision insurance
• 403b
• Tuition Reimbursement

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.

We look forward to your application!