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The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position will report directly to the Director of Front Office:
Duties include:
· Responsible for ensuring customer satisfaction at the highest level
· Act in a professional and responsible manner in front of all guests and associates
· Maintain guest room inventory
· Perform all tasks of a Front Office Staff as needed to facilitate service
· Ensure all operations and cash handling are done per policies and procedures
· Maintain excellent communication with the housekeeping department
· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
· Analyze, investigate, and resolve guest complaints
· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
· Provide input to the Front Office Manager to insure proper staffing levels for customer service goals
· Will be manager on duty and right hand to the director of front office
Qualifications
· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
· 1 or more years of Front Office leadership experience
· Service oriented style with professional presentations skills
· Lifestyle experience a plus
· Hotel/Hospitality degree an asset
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
· Clear concise written and verbal communication skills in English
· Must be proficient in Microsoft Word and Excel
· Must have excellent organizational, interpersonal and administrative skills
Source: Hospitality Online
Full Time
Accommodations
$48k-66k (estimate)
03/20/2024
04/09/2024
sheratontribecaview.com
NEW YORK, NY
50 - 100
Private
JACK GREENEY
$10M - $50M
Accommodations
If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Front Office Manager job description and responsibilities
Prioritize and delegate daily work responsibilities to front desk staff.
04/18/2022: Gary, IN
Train and guide front desk staffs to provide quality customer services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Front Office Manager jobs
Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
04/08/2022: Nashville, TN
Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.
01/19/2022: San Bernardino, CA
Gain relevant office management experience.
02/24/2022: San Diego, CA
Become proficient with Microsoft Outlook, Excel and Word.
03/17/2022: Saginaw, MI
Candidates who has a superior attention to detail whp can contribute organizational and communication skills to support the smooth and efficient functioning of an office can be an edge when applying for Assistant Front Office Manager role.
01/27/2022: San Bernardino, CA
Step 3: View the best colleges and universities for Assistant Front Office Manager.