Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a complete benefits package; medical, dental, vision, and life insurance, paid time off, retirement plan, employee discounts, employee assistance program, and complimentary meals are provided.

Work Hours

Will be required to work flexible scheduled shifts based on business needs.

Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

The salary range for this position is $80,000-$90,000 per year, based on experience.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must possess excellent communication, follow-up, and organizational skills.
• Sets high personal performance.
• Must be proactive and have a creative, positive, and focused outlook.
• Maintaining confidentiality and sensitive information.
• Strong computer skills and proficiency in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for the department.
• Well organized, focused, and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally and electronically with guests, management, co-workers, members, and marina tenants.
• Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand guest service needs.

Essential Job Duties

• Manage and further develop the Consortia, Business Travel, Wholesale, and Leisure market to meet and/or exceed goals for this segment.
• Prospect, qualify, and develop new travel industry in accordance with the objectives and goals stated in the Hotel Strategic Plan as well as further developing relationships with existing clients.
• Develop account strategies to capture new consortia key accounts, i.e. Ensemble, ProTravel/Tzell, Frosch, and Signature consortia programs.
• Find, qualify, and book all suitable wholesale accounts such as Bonotel, Tourico, W2M, and Gulliver.
• Lead negotiations with travel partners in assigned market sources to achieve maximum revenue potential for the hotel while satisfying clients’ needs.
• Participate in various industry sales calls, tradeshows, and roadshows, throughout the year both domestically and possibly internationally, in assigned market sources to educate and generate awareness.
• Develop networking opportunities through active participation in various community and professional associations and industry.
• Conduct site inspections with clients as well as coordinating FAM tours with various visitor bureaus and airlines.
• Utilize Hotellegence to find new business in comp set as well as gain comp set.
• Utilize property reports to maximize account data necessary for informed decision-making and monthly reporting.
• Monitor performance against sales targets. Address shortfalls and take action to rectify them quickly, effectively, and in a timely manner.
• Assist the Director of Sales & Marketing in preparing reports and various sales projects as required promptly.
• Assist in the preparation of the annual Hotel Strategic Plan and Budget.
• Assist, when necessary, the Director of Revenue Optimization with OTA’s
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Informs and/or updates the executives, peers, and subordinates on relevant information promptly.
• Fosters open channels of communication between all employees.
• Participates in the performance appraisal system process, giving feedback when needed.
• Encourages and builds mutual trust, respect, and cooperation among associates.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com. 

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.