**Operations Support Specialist**

at Shelf Engine Seattle, WA or Remote Shelf Engine is searching for a talented **Operations Support Specialist** to join our growing team and report directly to our CX Team Lead. In this role, you will work with multiple teams across functions to support the operations team and ensure that customers have positive experiences with Shelf Engine. The goal is to help Shelf Engine transform the grocery industry by reducing food waste and maximizing profits. Youll accomplish this by being attentive to details, a team player, and able to manage your time well. If you have a passion for assisting customers, supporting the companys goals, and like having fun, this may be your dream job. At **Shelf Engine**, our mission is to *reduce food waste through automation* . We harness the power of AI to provide real-time, intelligent forecasting and fully automated ordering to food retailers across the United States. Were able to drastically reduce the amount of food waste generated while simultaneously maximizing sales and expanding margins for grocersa triple win for suppliers and retailers, consumers, and the environment.

This position is based in Seattle or remote.

**As an Operations Support Specialist at Shelf Engine, you will:**

* Embrace our company principles through inclusive, authentically-kind, and empathetic interactions with our team and our customers

* This is a part-time remote position that supports operations in a variety of tasks to ensure great customer experience and accurate information on our platform (expected in office days are Monday and Wednesday of each week)

* Respond to customer questions about our tools and status of orders

* Submit orders to vendors on behalf of our customers via a variety of methods on time and accurately

* Track, manipulate and update systems with data

* Create reports as needed by the operations team

* Interact with field team and ensure they have accurate information about orders and delivery information

* Perform specific tracking of customer data for audits, reviews and operational improvement projects

* Communicate with customers through email and over the phone

**And we think you would make a great a great Operations Support Specialist if you:**

* Are detail-oriented, analytical and savvy

* Are able to manage a wide range of tasks from manual data entry to researching and summarizing information

* Are great at getting it done right and doing it efficiently

* Have a desire to help other and take on new projects

* Are an excellent and clear communicator

* Are efficient at time-management skills and able to prioritize work to meet deadlines

* Have prior experience in a fully-remote position

* Have professional experience supporting operations and/or sales teams

* Have proven track record of successfully maintaining accurate and up to date information in prior roles

* Are familiar with administrative duties and supporting multiple team members

* Have prior experience interfacing with customers through email and over the phone

* Have intermediate MS Excel skills, preferable

* Have a high school diploma; additional training or certifications are an asset

* Authorization to work in the US for any employer

**What Shelf Engine offers you:**

* A unique opportunity to join a fast-growing sustainability startup early on, making a meaningful impact on the team as well as the environment

* An inclusive work environment that emphasizes each team members personal and professional growth

* Competitive salary in the range of $50,000-$62,000 depending on skills and experience

* Pre-IPO equity with a four-year vesting schedule

* PTO that is unlimited and self-managed for full-time employees

* 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents

* Coverage for life insurance, short- and long-term disability, and access to a robust Employee Assistance Program

* Optional employee contribution of pre-tax dollars to medical and dependent care FSA accounts

* 401k plan through Guideline to contribute to your financial future

* Seattle only: Company-paid ORCA transit card

At Shelf Engine, you will join a team of driven, passionate, and caring people hungry to make change in an untapped industry. Were not only solving complex technical problems at scale but also tackling key initiatives with significant environmental impacts. Our team is determined to disrupt a massive industry and leave behind a positive legacy for generations to come.

*Shelf Engine is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

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