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Service Manager (CSM) by providing direct supervision of the checkout and service desk operations including providing customer service and assuring that associates are following company policies and procedures (including adherence to applicable local, state, and federal laws). He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is also responsible for achieving production and budget objectives. This position may include performing checker, bagger, and service desk duties as needed. He/she must have excellent customer service skills, as he/she is the role model for other associates.
ORGANIZATIONAL RELATIONSHIPS:
Customer Service Representatives, and any other clerk working in the Checkout or Service Desk.
ESSENTIAL JOB FUNCTIONS:
Department including, but not limited to: supervision of Department personnel; providing customer service; achieving sales, revenue, labor, shrink, bag/supply costs and over/short goals set for the Department; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale.
Revised November 2009JOB DESCRIPTION
ADDITIONAL JOB FUNCTIONS:
ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:
RESPONSIBILITY AND DECISION MAKING AUTHORITY:
Department personnel;
Manager.
RELATIONS WITH OTHERS:
Customers, Supervisor, Subordinates, Co-workers, Store Management, Other people with whom they have contact while on duty.
Revised November 2009 JOB DESCRIPTION
KNOWLEDGE AND BACKGROUND REQUIRED:
KNOWLEDGE AND BACKGROUND DESIRED:
WORKING CONDITIONS:
GENERAL:
MISCELLANEOUS:
This position and job description are subject to change, with or without notice. The inclusion of specific duties and responsibilities in this job description is not intended to exclude other duties and responsibilities: From time to time the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above.
This job description, alone or considered together with other written or verbal statements of the Company or its representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw’s
Supermarkets, Inc.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Experience:
Work Location: In person
Full Time
$91k-123k (estimate)
04/29/2024
05/08/2024
shawgroupltd.com
CALDWELL, ID
<25
1861
CLEO SHAW
<$5M
The job skills required for Assistant Customer Service Manager include Customer Service, Problem Solving, Leadership, Initiative, Customer Satisfaction, Merchandising, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Customer Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Customer Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Customer Service Manager. You can explore the career advancement for an Assistant Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Customer Service Manager job description and responsibilities
Assistant customer service managers usually play the role of a front man.
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Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.
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They face customers or consumers who are either complaining or raving about their product and services.
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Plan, coordinate and assign daily workload to customer service team.
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Deliver world class services to ensure customer satisfaction.
02/27/2022: Philadelphia, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Customer Service Manager jobs
That's why all organizations establish a separate customer service department to take care of their customers.
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Some managers work their way up from roles such as customer service assistant, gaining relevant qualifications and experience where possible.
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Speculative applications to employers of customer service staff may prove fruitful.
03/25/2022: Virginia Beach, VA
Customer service - assistant service managers should have great customer service skills to resolve queries or complaints professionally, maintaining a polite manner at all times.
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Step 3: View the best colleges and universities for Assistant Customer Service Manager.