8 Customer service Jobs in Brookline, MA
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Addison Kenway. is Hiring a Customer service Near Brookline, MA
Remote Customer Service and Cashier
Brookline, Massachusetts Job#12691060
We are looking for a motivated and empathetic Customer Service Representative to provide outstanding support to our customers.
This position offers a flexible working hours, allowing you to join our team from anywhere with a stable internet connection.
Key Responsibilities :
- Respond to customer inquiries via email or chat in a timely and professional manner.
- Provide accurate information about our products / services, pricing, and policies.
- Assist customers with order placement, tracking, and returns.
- Troubleshoot and resolve customer issues with patience and empathy.
- Escalate complex issues to the appropriate department for further investigation and resolution.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities for improvement in our products / services based on customer feedback.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Stay updated on product / service features and updates to provide accurate information to customers.
- Meet or exceed established performance metrics for customer satisfaction, response time, and resolution time.
Qualifications :
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Empathetic and patient demeanor when dealing with customer inquiries and complaints.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using customer service software and CRM systems.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
Benefits :
- Competitive salary commensurate with experience.
- Flexible work arrangement.
- Opportunities for career growth and advancement.
- Comprehensive benefits package including health insurance and retirement plans.
- Ongoing training and professional development opportunities.
- A supportive and inclusive work environment that values teamwork and collaboration.
Join our team and be part of a company that is dedicated to exceeding customer expectations and making a positive impact in the healthcare industry.
Last updated : 2024-05-12
Job Summary
Full Time
$43k-54k (estimate)
05/14/2024
05/15/2024
The job skills required for Customer service include Customer Service, Problem Solving, Communication Skills, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.
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