Job Description

Join Allstate - Waltke Insurance Agency Llc, a reputable insurance agency dedicated to providing exceptional customer service in Medfield, Massachusetts. As a Licensed Insurance Customer Service Representative, you'll be at the forefront of delivering personalized solutions to our valued clients. While this role does not offer remote work opportunities, it does promise a collaborative environment where your skills and dedication will be appreciated and rewarded.

We are committed to fostering a positive and inviting atmosphere where integrity, respect, and professionalism are paramount values. Join us in this role to be a vital part of a team that values customer satisfaction and strives to deliver top-notch service.

Benefits

Responsibilities

Client Assistance: Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly and accurately.

Policy Support: Process policy changes, updates, and service requests efficiently to ensure client needs are met in a timely manner.

Communication: Maintain clear and professional communication with clients to ensure a positive and seamless experience throughout their interactions with the agency.

Documentation: Maintain accurate and detailed records of client interactions, ensuring data integrity and compliance with regulatory requirements.

Team Collaboration: Work closely with team members to support a collaborative and supportive work environment focused on achieving shared goals and delivering exceptional service.

Requirements

Licensing: Active Massachusetts Property & Casualty License is required.

Customer Service Experience: Previous experience in customer service or insurance-related roles is preferred.

Interpersonal Skills: Strong interpersonal skills with the ability to communicate effectively and build rapport with clients.

Detail-Oriented: Excellent attention to detail and accuracy in managing client information and policy details.

Professionalism: Maintain a professional demeanor and uphold ethical standards in all client interactions.

Team Collaboration: Work effectively within a team environment, supporting colleagues and contributing to a positive work culture.