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Hours
Shift Start Time : Variable
Variable
Shift End Time : Variable
Variable
Additional Shift Information :
Weekend Requirements :
As Needed
On-Call Required :
Hourly Pay Range (Minimum - Midpoint - Maximum) :
$22.275 - $26.455 - $31.747
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.? The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
Represents Sharp Rees-Stealy by providing patients with appointments, information and other operational support services for assigned department.
Provides a high level of customer service in a manner consistent with our Mission and Goals. Responsible for patient registration, demographic and insurance updates.
Confirms insurance eligibility and obtains authorizations for service. Works with patients to resolve billing and insurance related issues.
Required Qualifications
Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program.
Preferred Qualifications
Essential Functions
Collaboration and teamwork
Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values.
Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives.
Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect.
Effective, clear communication to promote excellent department operations and efficient patient care.
Stays informed through staff meetings and shares pertinent information with others.
Assists co-workers with their tasks.
Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
Assists in the daily department maintenance and general departmental flow.
Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions.
Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
Communication
Responds to all phone calls within 3 rings and answers with name and department.
Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives.
Uses a pleasant voice.
Is helpful and knowledgeable and thanks the caller at the end of the call.
Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.
Announces call to connecting party when transferring a call.
Returns phone messages according to established guidelines based on message documentation.
Refers telephone calls appropriately.
Department operations
Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.
Prepares and monitors daily / weekly schedules, labels and reports accurately per department guidelines and within established timeframes.
Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions.
Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of key user of any repairs or maintenance needed in the environment.
Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences.
Follows established cash receipt policy and procedures for collection of payments. Balances and secured cash drawer. Prepares daily deposit.
Knowledgeable on patient account and billing information.
Financial responsibilities
Accepts accountability for the organization's financial success while delivering the highest quality of care and service.
Demonstrates flexibility in work practices.
Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines).
Takes initiative in using time effectively.
Actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes.
Initiates communication with others to ensure job is completed successfully.
Department goals (i.e., department productivity, CUOS, patient visits and FTE's).
Follows established cash receipt policy and procedures for collection of payments.
Balances and secures cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner.
Knowledgeable on patient account and billing information. Performs mini-registration procedures and verifies insurance eligibility.
Scheduling
Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports.
Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location.
Confirms future appointments with patient according to guidelines.
Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site.
Using a keyboard, type proficiently and accurately.
Type a minimum of 30 words per minute with 0-2 errors.
Proof work.
Knowledge, Skills, and Abilities
Knowledge of medical terminology required.
Last updated : 2024-03-08
Full Time
$44k-59k (estimate)
03/10/2024
04/03/2024
The job skills required for Patient service rep include Customer Service, Scheduling, Billing, Patient Registration, Futures, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service rep positions, which can be used as a reference in future career path planning. As a Patient service rep, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service rep. You can explore the career advancement for a Patient service rep below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Rep jobs
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Step 3: View the best colleges and universities for Patient Service Rep.