Job Description

Summary: The Patient Services Representative will provide excellent patient service to all imaging center patients, referring physican office staff, referring physicans and outside contacts. Patients will be greeted warmly and promptly, accurately checked in, scheduled for procedures, processed into patient information systems, directed and informed of the next steps, and provided answers to common questions or concerns.

Essential Responsibilities may include the following, depending on the needs of the Imaging Center, and other duties may be assigned.

• Warmly greets, accurately checks-in, registers, and schedules patients for procedures and exams utilzing the correct allotted exam time or adjusting as needed for special circumstances.

Makes certain patient demographics, exam orders, patient history and indications, insurance authorization/billing information, prior studies, and all other required information is complete and accurate. Pepares all pertinent paperwork. Ensures the patient completes paperwork legibly and thoroughly.

• Screens patients for safety measures and specifcs related to examinations, instructs patients regarding proper preparation for any procedure, instructions for arrival time, and directions to the Imaging Center.
• Correctly utilizes RIS/HIS systems to obtain or assign medical records numbers and register patients.
• Requests prior imaging films and reports from outside facilities for radiologists’ comparison.
• Coordinates and/or processes authorizations, reviews patient insurance eligibility, and collects payments as needed.
• Compiles documentation necessary for the Billing Department to bill for imaging services while ensuring completeness and accuracy. Follows-up on outstanding items.
• Communicates professional and effectively with staff, co-workers, patients, referring physicians, referring physician offices, radiologists and/or others.
• Clearly communicates pertinent information regarding procedures/exams and wait times to patients using AIDET principals.
• Obtains missing or necessary information by contacting referring physicians' office staff to ensure completeness and accuracy for patients to receive care or service.
• Promptly communicates with technical staff and physicians on any cancellations, add-on exams, delays in patient throughput, and concerns.
• Prepares images and reports on cd as requested following medical records procedures.
• May assists other staff members when requested with bringing patients to the waiting/dressing areas and other appropriate duties.
• Other related duties as requested.

Job Description

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Job Knowledge and Technical Skills – Thoroughly understands all aspects of the job; upholds company standards of ethical operations by ensuring compliance with all federal, state, and/or local regulations; possesses practical hands-on experience; needs some direction; drives to build a knowledge base and improve professional skills continuously.
• Medical Office Environment – Possesses an understanding of the functionality of a medical office operation, patient safety, and patient flow while providing optimal patient care and consideration.
• Productivity and Dependability – Meets schedules, deadlines, and productivity standards; completes tasks on time or notifies the appropriate person with an alternate plan; strives to exceed productivity standards by compleing work promptly; prioritizes workloads; attains needed resources, and execute a strategy that optimized results.
• Communication – Speaks clearly and persuasively in all situations; listens without interrupting, and seeks clarification; responds well to questions; writes in an informative and professional manner.
• Patient Service – Manages difficult or emotional patient situations; promptly responds to patient needs; solicits patient feedback to improve service; promptly responds to requests for service and assistance; meets commitments.
• Teamwork – Works effectively with others; balances the needs of the team and those of the individual; gives and welcomes feedback.
• Judgment and Problem Solving – Gathers and analyzes information skillfully using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; identifies and resolves issues promptly; considers relative costs and benefits of potential actions to choose the most appropriate one; uses reason when dealing with emotional topics.
• Professionalism and Interpersonal Skills – Treats others with respect and consideration regardless of their status or position; tactfully approaches others; focuses on solving conflict without blame; maintains confidentiality; accepts responsibility for own actions; follows through on commitments; remains open to others' ideas and tries new things. Does not gossip, participate in gossip, or promote gossip in any form.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; copes well with frequent changes, delays, or unexpected events.
• Stress Management – Reacts and responds well under pressure; keeps emotions under control; successfully copes with demands from superiors, subordinates, and peers.
• Initiative – Displays the desire to volunteer readily and undertake self-development activities by seeking increased responsibilities; sets and achieves challenging goals while demonstrating

Job Description

• Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Qualifications: Successful individuals that perform the responsibilities of this position must be able to perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.

• Education: o Required: High school diploma or general education degree (GED).
• Experience: o Required: Minimum of two years related experience, or education, in a medical office environment.
• Language Skills: Must possess the ability to read and comprehend simple instructions, short correspondence, and memos. Must possess the ability to write simple correspondence.

Must possess the ability to effectively present information in one-on-one and small group situations to patients, clients, and other employees of the organization.

• Mathematical Skills: Must have the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardized situations.
• Healthcare Business Acumen: Must have the knowledge and be well-versed in the nuances and complexities of the business aspects of healthcare including Protected Health

Information (PHI) procedures and safeguarding other identifiable information regarding patient data.

• Computer Skills: Must have knowledge of Internet software, RIS, PACS, and Microsoft Suite of Products.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The Company will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

Job Description

Physical Demands Frequently Regularly Occasionally

Standing x
Sitting x
Walking x
Climbing x

Balancing, Stooping, Kneeling, Crouching or Crawling x

Use of Hands and Arms (Reaching, Grasping, Other
Repetitive movements) x

Finger Movements, Handle or Feel, Fine Manipulation x

Rapid Mental and Muscular Coordination x

Use of Repetitive Foot Movements x

Hearing x

Talking x

Lift and/or Move
Up to 15 Lbs. x
Up to 44 Lbs. x

Greater than 45 Lbs. x

Distance Color Peripheral Depth Ability to
Specific Vision Demands Vision Vision Vision Perception Adjust Focus x x x x x

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Work Environment Frequently Regularly Occasionally

Outside Weather Conditions x

Exposure to Radioactive Agents/Medication/Latex x

Noise Level
Quiet x

Moderate x
Loud x

Job Description

The employee may be exposed to:

• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock
• Risk of radiation, for certain locations
• Risk of strong magnetic field, for certain locations
• Vibration

Conditions of Employment: In addition to the qualifications listed above, this job has additional conditions of employment essential to the position. This list is not considered comprehensive, and other conditions of employment are likely due to the nature of the position.

• Must be eligible to participate in federal health care programs and must not be included in the Health and Human Services Office of Inspector General Exclusion List.
• Must follow the California Health and Safety Code, the employee is required to participate in the Company TB screening, testing, and evaluation due to interaction with patients where the risk of TB exposure or infection is present.

Job Type: Full-time

Pay: $20.00 - $26.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Radiology

Schedule:

• 8 hour shift

Work Location: In person