California Head & Neck Specialists is a leading ear, nose, and throat practice in San Diego County, California. We provide compassionate, innovative full-service care for patients at our four offices in Carlsbad, San Diego, Murrieta, Chula Vista. Our team of highly specialized physicians and Doctors of Audiology work together to provide long-term solutions using the latest advances in technology and treatment.

Proudly guided by our core values of Excellence, Integrity, Optimism, Organization, and Teamwork, our mission is to provide our community with high quality, sub-specialized care with a customized patient experience.

The Position at a Glance

If you’re an experienced Patient Services Representative who is committed to patient satisfaction and is seeking a friendly, patient-centric clinical setting, we’re looking for you! As our Patient Services Representative, you’ll be on the front line for creating a positive experience for our patients, thriving in a high patient volume environment and enjoying assisting with the patient check-in and check-out process, scheduling appointments, and answering incoming calls while providing excellent customer service to our diverse patients. (See below for full responsibilities.)

San Diego: We’re More Than Just Nice Weather

The sunny City of San Diego is the 8th largest city in the U.S. and the second-largest in California (after Los Angeles). You’ve heard about our fabled mild Mediterranean climate and gorgeous beaches - but there’s so much more to explore!

If you’re seeking family adventure, we’ve got Legoland, the San Diego Zoo Safari Park, the San Diego Zoo, and SeaWorld.

Our nightlife rivals Hollywood’s with the most notable names in music, comedy, and more at incredible venues. Enjoy a great night out with fine dining and entertainment at a historic theatre in the Gaslamp Quarter downtown, or bring your kayak to a concert at Humphrey’s right on the water.

Look no further for diverse cultural attractions, including the museums at Balboa Park, straight-to-Broadway performances at the La Jolla Playhouse, and the Flower Fields in Carlsbad.

Love the outdoors? Hike, golf, paddleboard, camp, surf, or stargaze - you can do it all in our amazing natural settings, from our inland deserts to local parks to the Pacific Ocean.

Cheers! San Diego is known as “America’s Craft Beer Capital” for its sizeable and growing number of small brewers.

Have a thirst for knowledge? San Diego County is home to many public and private universities and community colleges, including the acclaimed University of California, San Diego and San Diego State University, offering unique opportunities for higher education and cultural enrichment.

Salary and Benefits

Salary range: $25.00 - $27.00 per hour plus an available incentive plan. An array of benefits with employer contributions are available to regular employees and their eligible dependents, including medical, dental, vision, life insurance, and a 401k retirement plan, plus paid time off that covers vacation, sick leave, and personal business.

Qualifications

Both of the following qualifications are required by time of employment:

• High school diploma or GED
• Minimum of one year of experience working in a medical practice front office
• Bilingual fluency in oral and written Spanish

The Position - Full Responsibilities

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Numbers, scheduling, referral/authorization, payment collection, document collection and arrival/check-in functions.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance information.
• Taking a proactive approach to customer service by listening to patients, taking ownership of solutions, and identifying the need to involve leadership to resolve concerns.
• Responding to customer billing and payment inquiries.
• Effectively managing the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information for each patient, providing appropriate forms, ensuring forms are signed and witnessed at the time of each patient's visit, collecting patient payment responsibility, and accurately preparing end of day reporting or payment reconciliation as needed.
• Escalating billing inquiries as needed.
• Accurately scheduling patient appointments according to appointment scheduling procedures, accurately documenting and routing messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance information, and performing Key User duties with minimal errors.
• Initiating and validating referrals and authorizations.
• Perform other duties as assigned.

Equal Employment Opportunity at California Head & Neck Specialists

California Head & Neck Specialists is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, respectful environment for all employees.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Otolaryngology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Medical terminology: 1 year (Required)
• EPIC EHR: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• San Diego, CA 92121 (Required)

Ability to Relocate:

• San Diego, CA 92121: Relocate before starting work (Required)

Work Location: In person