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Hours
Shift Start Time : Variable
Variable
Shift End Time : Variable
Variable
Additional Shift Information :
Weekend Requirements :
Every Other
On-Call Required :
Hourly Pay Range (Minimum - Midpoint - Maximum) :
$22.000 - $24.545 - $29.454
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.? The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
To provide excellent customer service, information assistant to internal / external customers of Sharp, collaborate with the interdisciplinary team in the delivery of care with consideration to populations served including age specific needs.
Required Qualifications
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Preferred Qualifications
Essential Functions
Customer Service
Greets visitors in person and by telephone. Serves as a receptionist, provides information and answers questions. Employs active listening, telephone etiquette, communicates directions / instructions slowly and clearly, and assist with wayfinding.
Identifies and resolves customer satisfaction issues and reports them to the appropriate person in appropriate department.
Communicates effectively with all levels of staff and uses the chain of command per department guidelines.
Visitor Check and Wayfinding
Provide visitor and support person check in, facilitate appropriate screening of individuals completed in accordance with Sharp Healthcare's Expansion-Retraction Grid.
Facilitates patient procedural check in and accompanies them to hospital holding areas.
Volunteer management- prioritizes duties and dispatches them appropriately and efficiently.
Departure Plaza and Telehealth Duties
Assists patient and families at the discharge plaza, ensuring proper safe patient mobilization techniques as needed depending on patient population.
Provides care within scope of responsibilities. Uses proper body mechanics and safe patient mobilization equipment to ensure patient safety and avoid personal injury.
Assists with TeleMed appointments with hospital owned iPad, tracks visits, and logs them accordingly. Secures iPads and phones when not in use.
Tracks equipment availability : logs, assigns, and tracks equipment.
Safety
Monitors all lobby activity, maintaining a positive, controlled environment. Reports observed safety hazards and unsafe practices to security and supervisor on duty.
Notifies security of patients or visitors that are at risk for injury or harm to self-and / or others. Ensures compliance with safety regulations (e.
g., equipment does not block fire exists). Reports personal injury within 2 hours of event to a supervisor and completes accident paperwork.
Notifies supervisor with any staffing issues or barriers.
Knowledge, Skills, and Abilities
Sharp HealthCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Last updated : 2024-03-08
Full Time
$30k-40k (estimate)
03/10/2024
04/11/2024
The job skills required for Guest service representative include Customer Service, Communicates Effectively, Written Communication, Health Care, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.