As a Service Administrative Coordinator specializing in project startups, you play a pivotal role in supporting our customers and internal teams through efficient quoting, invoicing, and administrative assistance for startup and shop work projects. Your contributions directly impact our ability to deliver exceptional service and maintain strong relationships with our clients.

Benefits

• 401(k) with company matching
• Comprehensive Medical, Dental, and Vision insurance
• Company paid life insurance
• Paid Time Off
• Flexible work environment – this would be a primarily remote role
• Competitive wages
• Team environment

Job Responsibilities

• Coordinate service appointments and confirmations with customers and technicians.
• Serve as a point of contact for customer inquiries and scheduling needs.
• Maintain accurate records of service requests, work orders, and customer information.
• Collaborate with technicians to ensure timely completion of service tasks and monitor progress.
• Assist in managing inventory of parts and supplies, including ordering and replenishing stock.
• Prepare and process service invoices accurately and promptly.
• Conduct quality checks on completed service tasks to ensure adherence to company standards.
• Generate reports on service activities, including volumes, turnaround times, and customer feedback.
• Provide general administrative support to the service department, including filing and document organization.
• Ensure compliance with company policies, procedures, and safety regulations

• High school diploma or equivalent; additional certification or coursework in office administration or related field is a plus.
• Proven experience in administrative support roles, preferably in a service or maintenance environment.
• Proficiency in MS Office (Word, Excel, Outlook) and experience with CRM or service management software.
• Excellent communication skills, both written and verbal, with a strong customer service orientation.
• Ability to prioritize tasks and manage time effectively in a deadline-driven environment.
• Detail-oriented with strong organizational and problem-solving abilities.
• Team player with a positive attitude and willingness to adapt to changing priorities.