Description

The Food Server is responsible for offering members and guests an enjoyable, expertly served meal reflecting the high customer service standards of the Club. They must anticipate guests’ needs and provide service before being asked, such as filling water glasses when needed and monitoring the table during their meal. A Food Server must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Answer questions and suggestively sells food and beverage items, if appropriate.
• Takes members’ and guests’ orders.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water, beverages, bread and butter as necessary.
• Removes soiled dishes.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
• Presents the bill and charges to member’s account.
• Keeps tables, dining room and bus station areas clean.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the dining room captain (Food & Beverage Supervisor/Food & Beverage Manager).
• Turns in signed tip declaration form daily.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Employee may perform other related duties to meet the ongoing needs of the company as requested by the supervisor.

Qualifications

• Thorough knowledge of restaurant operations including foods, beverages, supervisory aspect, service techniques, and guest interaction.
• Ability to communicate in English, both orally and in writing, with members and employees, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and to resolve problems.
• A minimum of 2 years previous Food & Beverage experience at a fine dining establishment preferred.
• High school graduate or equivalent preferred.