JOB FUNCTIONS

Essential job functions:

• Confers with customers by phone or in person and receives orders and requests for information.
• Enters data into computer for processing orders and information requests.
• Informs customer of unit prices, order total, shipping date, anticipated delays, shipping charges, and any additional information needed by the customer.
• Informs customer of payment policies and ascertains credit status of customer and payment method when processing orders.
• Confers with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed shipments.
• Answers routine questions from customers regarding product information.
• Refers calls for technical assistance to technical personnel.
• Informs sales/marketing department of customer requests and suggestions for new products or technical information

Secondary job duties:

• Other duties may be assigned.
• Consults with customers on private label design requirements as needed. 
• Informs Graphics staff of customer label requirements and obtains customer approval of finished label. 
• When requested, provides secondary proofing of label copy to ensure accuracy and compliance with labeling regulations. 
• Maintain records on existing clients, start new records for new clients.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

High school diploma required. College degree with knowledge or educational training in nutrition or related field is a plus.

Experience:

Minimum of two years’ experience as a customer service representative, preferably in a sales-oriented environment, is required.

Skills & abilities:

• Must be detail-oriented and have accurate data entry skills
• A pleasant phone manner and out-going personality are essential.

Computer skills:

• Must be proficient with Microsoft Office Suite applications such as Word, Excel, Outlook, and Internet Explorer.
• Must be familiar with database/order processing software systems.
• SAP is a plus.

OTHER INFORMATION

Supervisory Responsibilities:

None

Work Environment:

This position works in a temperature controlled office environment with moderate noise.

Physical Demands:

Must be able to sit or stand up; view a computer screen and use a headset for up to 6 hours per day.

BENEFITS

Pay: $21.63 

Hours: 7:15AM - 4:00PM

• 401(k) 
• 401(k) Matching
• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Tuition Reimbursement
• Paid Time Off