Are you looking to grow your skill set? Do you like learning new things? Then Farm Bureau Insurance is the place to be. We have a current opening in our amazing customer contact center. We offer a friendly and professional work environment, with an employee-centered company culture that is based on mutual respect. 

Description

Our Customer Service Representatives provide high quality customer service to both internal and external clients. The position interacts with customers, in a small contact center environment, responding to inquiries about products and services; and working to resolve customer issues. 

The position assures quality customer service to internal and external clients; and interacts with customers to provide information, in response to inquiries about products and services and to handle and resolve inquiries.

Starting rate of pay for this position is $16.75 an hour.

Responsibilities

• Assist callers by taking claims, providing general information, and offering excellent customer service to policyholders and agents along with other callers.
• Act quickly in response to customer problems, taking ownership and following through to satisfactory conclusion.
• Interact professionally and courteously with customers in phone and face to face situations.
• Remain up-to-date on SFB policies and procedures within scope of work.
• Demonstrate the ability to communicate clearly and effectively with a wide variety of internal and external people.
• Provide administrative support when and where needed.
• Regular and predictable attendance required.
• Other duties and responsibilities as assigned.

Requirements

• High School Diploma or G.E.D. required.
• Must be able to type a minimum of 35 wpm.
• Working knowledge of Excel, Word, and Outlook office programs preferred.

Benefits

This position comes with a full benefits package to include Medical, Dental, Vision, Life and Disability insurance. Also included is a company funded Pension Plan, a 401(k) Plan, Paid-Time-Off (PTO) and 10 paid company holidays.

About US

South Carolina Farm Bureau Insurance Company is one of the state's largest auto and property insurers. Providing excellent customer service and competitive insurance rates is as important today as it was when we opened our doors for business in 1955.

Southern Farm Bureau Casualty Insurance Company ("the Company") is an equal opportunity employer and maintains a policy of non-discrimination with employees and applicants for employment. The Company will not discriminate on the basis of race, color, religion, sex, age, national origin, disability, marital status or any basis prohibited by State or Federal laws.

We are an equal opportunity Employer, M/F/D