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Experis
Columbia, SC | Full Time
$44k-56k (estimate)
5 Days Ago
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Columbia, SC | Full Time
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Spectraforce Technologies
Columbia, SC | Full Time
$35k-44k (estimate)
1 Month Ago
Spectraforce Technologies
Columbia, SC | Full Time
$37k-46k (estimate)
11 Months Ago
Spectraforce Technologies
Columbia, SC | Full Time
$37k-46k (estimate)
0 Months Ago
Southern Farm Bur Cas Ins Comp
Columbia, SC | Full Time
$33k-41k (estimate)
8 Months Ago
SFBCIC
Columbia, SC | Full Time
$30k-38k (estimate)
0 Months Ago
travelcenters-pilot
Columbia, SC | Full Time
$33k-41k (estimate)
1 Month Ago
Spectraforce Technologies
Columbia, SC | Full Time
$38k-47k (estimate)
0 Months Ago
Customer Service Advocate I
$35k-44k (estimate)
Full Time 1 Month Ago
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Spectraforce Technologies is Hiring a Customer Service Advocate I Near Columbia, SC

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.*65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.*15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.*10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.*5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.*5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments., Education: Required Education: High School Diploma or equivalentRequired Work Experience: NonePreferred Education: Associate DegreePreferred Work Experience: 2 years-of customer service or call center experience., Languages: English
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

04/12/2023

EXPIRATION DATE

06/26/2024

WEBSITE

spectraforce.com

HEADQUARTERS

Raleigh, NC

SIZE

500 - 1,000

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The job skills required for Customer Service Advocate I include Customer Service, Call Center, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Advocate I positions, which can be used as a reference in future career path planning. As a Customer Service Advocate I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate I. You can explore the career advancement for a Customer Service Advocate I below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advocate job description and responsibilities

Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.

03/17/2022: Anchorage, AK

Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.

04/04/2022: Columbia, SC

Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.

02/15/2022: Frankfort, KY

May create new training materials for customer-facing teams reflecting new policies and procedures.

02/10/2022: Atlanta, GA

They may assist representatives as they handle complex customer service situations or take charge of client outreach.

04/07/2022: Phoenix, AZ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advocate jobs

Many customer service advocates perform customer research to understand what their customers expect from their services.

03/25/2022: New Britain, CT

Salaries and benefits for customer service advocates can depend on experience, education and geographical location.

04/20/2022: Springfield, MO

They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.

03/12/2022: Pascagoula, MS

A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.

03/25/2022: Muskegon, MI

Customer Service Advocate need a mix of technical skills and human skills.

03/18/2022: San Francisco, CA

Step 3: View the best colleges and universities for Customer Service Advocate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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