TITLE: Service Coordinator

DIVISION/DEPT: Veterans Services

REPORTS TO: SSVF Program Management (Various Locations)

SUPERVISES: None

FLSA: Non- Exempt

SCOPE OF ROLE : The Service Coordinator will provide day-to-day case management for households. Engage program participants by maintaining regular contact to monitor and track progress and response to services. While developing a comprehensive Housing Stability Plan with program participants to address all areas of need in an effort to work toward housing stability. Additionally, the service coordinator will conduct assessments to address client strengths, needs, abilities and preferences. They will monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary. Lastly the incumbent should maintain a commitment to open communication with program participants; ranging from updates on progress, housing sustainability, and tough conversations about the barriers faced.

Former service in the U.S. Armed Forces, past experience with working with U.S. military veterans and/or high level of military cultural competency is preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide short-term intensive case management for Veteran households.
• Develop a comprehensive Housing Stability Plan with Veterans to address all areas of need in an effort to work toward housing stability, while addressing the Veterans: strengths, needs, abilities and preferences. Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
• Commitment to open communication with program participant; ranging from updates on progress to sustainability to tough conversations about the barriers faced.
• Respond to client needs promptly, accurately and with courtesy and respect.
• Ensure that for the duration of their time in SSVF that the Veterans housing, employment, benefit issues are rapidly addressed and support services are adjusted as necessary to ensure Veteran household can maintain housing, economic stability or attainment of benefits.
• Stay up to date on relevant resources in the community that may be helpful to Veteran program participant.
• Communicate effectively with clients service team to rapidly address and correct issues.
• Link each program participant with appropriate community supports to ensure their housing stability.
• Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.
• Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
• Performs comprehensive assessments on clients according to SSVF and agency standards.
• Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs services and benefits.
• Advocate for veterans/veteran families at service providers and agencies in the community.
• Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
• Assist veteran households with housing search and placement.
• Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.
• Complete all appropriate reporting in HMIS and other systems as required.
• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
• Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
• Participate in appropriate community collaborations and activities.
• Initiates and completes case closure when appropriate.
• Participate in supervision, attend required staff meetings and trainings, as well as contribute to team-based collaborative planning.
• Work with Program Management towards ongoing improvement of SSVF service delivery mechanism and adoption of emerging best practices in Rapid Rehousing and Homeless Prevention services.
• Available for after-hours crisis response for intensive case management as needed.
• Respond to client needs promptly, accurately and with courtesy and respect.
• Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
• Completion of other tasks as assigned by manager.
• Experience in intake, case management, and/or community outreach strongly preferred.
• Experience with electronic database systems (such as the AWARDS system) is preferred.
• Ability to multitask and work in a fast-paced environment.
• Solid organizational and writing skills required.
• Strong overall communicator.
• Former service in the U.S. Armed Forces, past experience with working with U.S. military veterans and/or high level of military cultural competency is preferred.
• Field HUD VASH SSVF referrals into the program

• REQUIREMENTS BA in Human Services or related field and one year experience in social services or a combination of education and experience.

  • • Minimum of 3 years of case management and/or homelessness prevention, rapid re-housing and transitional supportive services
    • Experience with homeless families and/or veteran services highly desirable.
    • Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
    • Experience with electronic database systems (such as the AWARDS system) is preferred
    • Strong communication and writing skills required.
    • Willingness to attend occasional events outside of normal business hours, including Veterans Day.
    • High energy level to complete assigned work and meet deadlines.
    • Veterans highly recommended to apply.
    • Position is hybrid; must be able to work remotely as well as in the field throughout Nassau and Suffolk Counties.
    • Must have valid NYS Drivers License