Overview

Service Champions is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• • $22-$27 an hour uncapped commission
  • Up to 3 weeks Paid Vacation
  • Paid Birthdays off
  • Health, Vision, and Dental plans for you and your family
  • 401k Retirement Plan with company match up to 30%
  • Life insurance and accident insurance
  • Special Program Options: FSA & EAP
  • Referral Bonuses and Employee Discounts Program
  • Continuous Training for your Professional Development & Life Skills Courses
  • Fun Company Sponsored Events
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

Responsibilities

What Will I Do?

• Work onsite at Service Champions, Pleasanton Support Center
• Handle outbound calls to existing customers 
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs 
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Hours of Operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm 

Qualifications

Do I have What it Takes?

• 1 year Call Center experience preferred
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills 
• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.
• Use provided leads to make outbound calls to offer our products and services.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Understanding customers' needs and identifying upselling opportunities.
• Enter accurate and detailed records of client interactions and actions taken 
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner 
• Ability to work shifts that include evenings and weekends STRONG sales experience preferred.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.