7 Enterprise Payments Consultant Jobs in Chicago, IL
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Sertifi is Hiring a Remote Enterprise Payments Consultant
Sertifi is a self funded, leading technology company dedicated to helping businesses finalize business faster, providing a complete agreements platform for the Hospitality and Travel industry. Brands like Marriott, Topgolf, and AEG Worldwide trust Sertifi to efficiently and securely sign documents, exchange card authorizations, and complete payments with their customers. Sertifi's easy-to-use platform helps tens of thousands of businesses in more than 135 countries, with more than $5 billion in payment requests sent through the system annually. With decades of experience in Hospitality and Travel, Sertifi is building a network that gives guests and travelers across the globe a great experience from the start.The Enterprise Payments Consultant will be responsible for post-sales solution adoption support, including: proactive client outreach, best practices consultation, SOP creation where needed, supplemental training, and general ongoing follow up to ensure customer adoption and continued success with Sertifi for Payments. This role will work closely with our Sales and Customer Success teams and create ongoing best practices and procedures.In this role, you will be focused on working with Sales to understand new and existing customer payment processing procedures to assist them in adopting best practices to minimize payment fees, ensure timely payment collection, minimize chargeback risk, and maximize chargeback defense. Additional responsibilities include post-implementation payment usage monitoring, risk management, documentation creation, and assisting clients with financial reconciliation. You will also provide payments education and training to internal team members as required.Extensive experience in the Credit Card Payments and Hospitality industries with knowledge of property management and hotel financial systems is required. The ideal candidate is empathic, patient, creative, and has past experience in a SaaS sales and customer service role. This position involves travel to customer sites and/or trade shows, and will report into the Director of Enterprise Payments.Candidates must be based in the United States, in Chicago, or within a Sertifi approved state for remote work:
OR, AZ, CO, ID, SD, WI, IL, IN, IA, MI, MO, TN, TX, FL, GA, NC, VA, MD, PA, NJ, MA, NH, MEChallenges You'll Tackle:
OR, AZ, CO, ID, SD, WI, IL, IN, IA, MI, MO, TN, TX, FL, GA, NC, VA, MD, PA, NJ, MA, NH, MEChallenges You'll Tackle:
- Develop a rich knowledge of all Sertifi products
- Prepare and give technical presentations to explain to customers how our payment products and services work.
- Communicate with the Sales and Success team to understand client needs, and offer sales and customer support where necessary.
- Secure orders, guarantee product standards, and assure product delivery.
- Establish customer rapport and acceptance.
- Plan for modifications to products to meet consumer demands.
- Help clients to solve problems with product usage.
- Recommend new and improved products to the customers and explain how our solution will add value.
- Facilitate the transition of new clients from implementation to self-sufficiency using Customer Success software (ChurnZero, Salesforce)
- Educate clients through sharing training materials, and answering any follow up questions
- Perform live trainings with customers via Microsoft Teams
- Maintain customer needs, questions, and interactions to capture and share with Customer Success & Sales Teams as needed
- Utilize existing standard operating procedures to solve routine problems
- Collaborate with internal teams including Sales, Engineering, Product, and Marketing
- Work on ad-hoc customer set up and adoption projects as necessary
- Bachelor’s Degree from a four-year accredited College/University or related work experience
- 10 years’ experience in a customer onboarding, implementation, or sales and customer service role
- Experience in payments and hospitality
- Experience with Customer Success software (i.e., ChurnZero)
- Passionate about customer success and driving customer outcomes
- Ability to summarize technical and complex topics to a specific target audience
- Strong problem solving and analytical skills
- Extreme attention to detail
- Organization of workload
- Able to collaborate well with a team, but can also manage their workload independently
- Energetic and eager to succeed
- Must be highly motivated and have a positive attitude
- Excellent communication
- Communication
- Teamwork
- Time Management
- Organization
- Interpersonal Skills
- Work Ethic
- Stress Management
- Creativity
- Resourcefulness
- Open to criticism
Job Summary
JOB TYPE
Full Time
SALARY
$68k-87k (estimate)
POST DATE
03/09/2024
EXPIRATION DATE
04/24/2024
WEBSITE
sertifi.com
HEADQUARTERS
Chicago, IL
SIZE
100 - 200
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