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11 Customer Service Representative Jobs in Ponte Vedra Beach, FL

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Customer Service Representative
Serenity Healthcare Ponte Vedra Beach, FL
$31k-39k (estimate)
Full Time 0 Months Ago
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Serenity Healthcare is Hiring a Customer Service Representative Near Ponte Vedra Beach, FL

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Customer Service Representative
Are you early on in your career path and see yourself as someone who can provide top-notch care for those who are struggling with mental illness? Come join a young, vibrant, and fast-growing company, where you are the catalyst for connecting people to advanced medical solutions!
This position is not based on sales, cold calls, or just meeting the bare minimum. This position is a critical function on the frontline of our company and requires empathy, positivity, maturity, and the ability to handle delicate conversations regarding difficult life experiences as you collect vital information pertaining to their care.
Our Benefits Package includes:
  • Above market competitive pay
  • Insurance benefits (Medical, Dental, Vision)
  • High level of advancement opportunities
  • Paid Time Off
  • 10 Major Holidays Off
  • 401K
  • Paid orientation and more!
Job Responsibilities:
  • Assist with scheduling appointments.
  • Respond to patients via phone and email.
  • Connect with and provide a positive experience for patients.
  • Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
  • Record patient information into our system.
  • Other relevant duties as assigned.
Requirements:
  • Previous experience working in a high-volume customer-facing industry.
  • Excellent verbal and written communication, basic math skills.
  • Ability to support individuals who may be in crisis and respond appropriately to difficult situations.
  • Previous experience working with computer-based information systems.
  • Proven ability to multitask in a fast-paced environment.
Who we are
Established in 2017, Serenity is a healthcare start-up in high-growth mode with multiple sites across six states. Using innovative technology and a different approach to patient-centric care, Serenity has stayed true to our company’s mission, to help patients take back their lives!

Job Summary

JOB TYPE

Full Time

SALARY

$31k-39k (estimate)

POST DATE

05/19/2023

EXPIRATION DATE

06/06/2024

WEBSITE

serenityhomehealthcaresystem.com

HEADQUARTERS

SAINT PAUL, MN

SIZE

<25

FOUNDED

2009

CEO

TAHA ABDUREHMAN

REVENUE

<$5M

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